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sentinal55
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Message 11 of 56
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Re: Area 15 ISSUE

My Broadband Ping - test

seems to be still going on

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all129
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Message 12 of 56
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Re: Area 15 ISSUE

And another one (from E5 0 postcode)

Screenshot_2019-01-03 Broadband Quality Monitor thinkbroadband.png

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Erby
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Message 13 of 56
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Re: Area 15 ISSUE

Same here, no changes

Virgin

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andf
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Message 14 of 56
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Re: Area 15 ISSUE

Adding one piece of information that might be useful for debugging.

The problem was temporarily fixed on the morning of Saturday 29/12/18, but it resurfaced again the same day, around 3:30pm.

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all129
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Message 15 of 56
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Re: Area 15 ISSUE

Dec 29 BQM.png

"The problem was temporarily fixed on the morning of Saturday 29/12/18, but it resurfaced again the same day, around 3:30pm."

Indeed.  See above.  I've  reported it to VM; and told the tech who came yesterday.  Every time I've been ignored.  When I phoned this morning I was told yet again that there were no known network issues.  This time I was told (by a supervisor after the first tier could not understand the difference between "packet loss" and a "lost connection") that it might be another device connected to my hub not behaving properly and asked to disconnect them and monitor  what happens over the next day or 2.  I shall of course do so - despite the problem persisting when all devices were powered down.  But I lose faith when CS aren't even aware that a network issue has been acknowledged and fixed.

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Ger_Onimo
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Message 16 of 56
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Re: Area 15 ISSUE

Also, if you compare all of the reports that users are submitting, the packet loss (red) is identical at different locations. 

I'm guessing this means the problem is ubiquitous across Area 15, and not to do with one or two dodgy modems.

packet-loss.jpg

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holtend4life
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Message 17 of 56
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Re: Area 15 ISSUE

65F07AD7-AFA5-40D4-BBF3-42D275DA0B15.png

Still happening in E9  

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Freyrune
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Message 18 of 56
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Re: Area 15 ISSUE

I would suggest tweeting to @Virginmedia about this issue, that way many people can see how incompetent this company is.

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Jay429
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Message 19 of 56
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Re: Area 15 ISSUE

i have on facebook but dont have twitter

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andf
Dialled in
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Message 20 of 56
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Re: Area 15 ISSUE

@Freyrune wrote:

I would suggest tweeting to @Virginmedia about this issue, that way many people can see how incompetent this company is.


Let's try, we have nothing to lose, it can't get worse.

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