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sentinal55
On our wavelength
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Message 1 of 56
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Area 15 ISSUE

Those of you experiencing an issue with packet drops latency and lag please log a formal complaint as they are still denying an issue exists. they are also making no attempt at fixing the issue as they will tell you there is no problem in your area. I have seen several posts on here but not much help. It honestly seems like virgin gives no **bleep** surely the moderators or who ever can see the amount of posts on here alone and see there must be an issue.

 

Joke is when i made a complaint i was told i would get a call back from management staff i have received no call back. 

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Erby
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Message 2 of 56
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Re: Area 15 ISSUE

Virgin don't seem to give 2 f*cks about this big issue that were having.

VIRGIN MEDIA FIX THIS ISSUE!!!!
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sentinal55
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Message 3 of 56
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Re: Area 15 ISSUE

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JYF52OSB60
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Message 4 of 56
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Re: Area 15 ISSUE

ITS GETTING WORSE DAY BY DAY. SOON THEY WILL TAKE OUR PACKETS AND GIVE NONE IN RETURN !!!

I PHONED UP TODAY THEY SAID NOTHING WRONG. LEFT ME ON HOLD 20 MINUTES THEN THE LINE CUT OFF. 

WE NEED TO GET IN TOUCH WITH OFCOM / ISPA THIS IS TAKING THE MICK !!!

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Jay429
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Message 5 of 56
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Re: Area 15 ISSUE

its getting out of hand, VIRGIN DO SOMETHING ABOUT IT!

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ozgurcan
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Message 6 of 56
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Re: Area 15 ISSUE

Bump

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Moderator (Retired) Ralph_R
Moderator (Retired)
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Message 7 of 56
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Re: Area 15 ISSUE

Apologies for the problems, networks have been investigating and reporting that the fault should now have been restored.

If latency issues are still evident please let us know and we'll report back.

Kind rgds

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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andf
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Message 8 of 56
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Re: Area 15 ISSUE

Good morning Ralph,

Thanks for having started working on this issue (not so quickly, to be honest) but I can't see any difference, the packet loss is still present, please check the quality monitor graph below:

Most user in Area 15 have been experiencing a packet loss issue.

 

Best regards.

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ozgurcan
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Message 9 of 56
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Re: Area 15 ISSUE

still not working

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warbit
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Message 10 of 56
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Re: Area 15 ISSUE

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