I posted about Area 11 issues last night, but haven't been able to make any headway.
I pay for Vivid 200 but never break over 100Mbps. I've ran tests across all my kit and even upgraded my cabling to see if that was a problem, but I strongly suspect the project lies at the Virgin end. I rang Support again, but all they found was 'everything looks good to us'. I can't blame the Support team for following their scripts/procedures, that's what they are trained to do, but the lack of progress is a bit frustrating.
hi, thanks for your reply. just did a quick test before work, its now 8.16 am. download speed is 67mb and upload is 5mb.
last night all the way up until just before midnight every test i did was between about 5 and 11mpd down, but the upload was consistent around 5mb.
i think that does kind of narrow it down to overutilisation at night when everyone is on, but i'd appreciate an official response on this so i can decide whether to change to a new isp as i only use internet at evenings mostly.
Thanks for your perseverance, I'm not sure what happened to your earlier post, apologies that it's no longer showing.
I've tried testing the connection to find out what's going on for you but I'm afraid I couldn't locate any details for the connection from your forum account. I've sent you a PM (purple envelope, top right) to get some more details. Just drop me a reply when you get chance and happily look in to things further once I have the details I need.
I've been able to locate the connection and I've completed some tests. Unfortunately it does seem that the area is suffering from increased demand during peak times. This is something we're aware of and our engineers are currently undergoing planning work to complete necessary broadband upgrades to meet the current demand.
The team have provided us with a reference (F004120342) and review date (5th April 2017) relating to their ongoing activities in the area. I've passed your details to a colleague who'll be in touch to discuss a loss of service credit for the period of the ongoing work, they'll also be in touch with updates once we have those around the time of the next review.
I'm sorry it's not better news, feel free to bump this thread to check on progress or if you have any further questions.