Thanks for the answer. Is this again considered a utilisation issue with a fault code. I would again like you to discount the internet part of my services while this has been going on until it’s sorted. Any idea of timescales please @Nat_J
Shocking! Once again another example of deliberate under-engineering/investment. Same issue looks to be rearing its head in Glasgow (G11) - new CMTS installed 6 weeks ago, BQM and speed test results great for 1st two weeks, now becoming more and more irregular...<10Mbps all last night, amongst others. Evening 'BQM oversubscription lift' starting to appear - from 3 weeks before the xmas school break...oh yes, expect that excuse to be played to death "you must expect, accept, and continue to pay full price for all drops right down to <10Mbps over 24/7/365 - especially holiday periods...and no! we will not inform all affected customers"...theft by any definition.
"Hopefully not a return to the utilisation issues of last few years." - when did VM 'fix' your last issue?
Check out Edinburgh coverage of HyperOptic at https://www.hyperoptic.com/map/ - they are currently installing in come areas with a lot of local interest registered. Do similar (packages include 1Gbps down and up). Similar picture in Glasgow and a fair number of other UK cities. In the meantime follow the usual 4-8 week VM complaint procedure, get deadlock letter and head over to CISAS for compensation adjustment. At the same time, consider local competition alternative, if suitable.