Just over 1 week ago i upgraded to the M500 package and the first couple of days everything was fine reaching speeds of 450mb download and 50mb up but since Thursday the speeds have been horrible never going over 80mb and getting as low as 12mb.
Playing games or watching Netflix or You tube has been terrible, it seems as if the internet disconnects for 10-15 seconds where i will receive a disconnect in game or buffers on video's.
I have done a pin reset and tested all connections are tight on the hub and checked for any damaged cables but all seems fine.
Okay upstream is with the specification but the downstream channels are all outside of the specs this why your getting bad download speeds as they are running hot. Your going to need an engineer to fix this, you have also checked at the top of the forum right side where it says "Check service status" that there no local issues. Either call in 150 or wait for a VM staff member picks this post up.
VM Acceptable Power
Seph’s Reasoned Optimal Power
VM Acceptable SNR
Seph’s Reasoned Acceptable SNR
-6 to +10 dBmv
-3 to + 8 dBmv
≥ 34 dB
≥ 34.5 dB
I dont work for VirginMedia all opinions are my own. 39 years in IT.
So i managed to get through to Customer Support and they ran all the necessary checks asked me to pin reset, Unplug all other devices etc and they came to the conclusion that there is nothing wrong on there end so all they can do is file an OFFCOM complaint and OFFCOM will monitor my speed for 30 days and if they see anything wrong with the downstream channels they might be able to fix them remotely on there end but until then i will just have to live with terrible internet.
Before i upgraded to the M500 package i had not had an internet problem since 2017 so i don't know what to think now.