Are my downstream/upstream levels ok? I'm on Gig1 Any advice appreciated.

[Proteus]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	14.2	40.4	QAM256	25
6	179000000	15	39	QAM256	6
7	187000000	14.9	40.4	QAM256	7
8	195000000	14.8	40.9	QAM256	8
9	203000000	14.7	39	QAM256	9
10	211000000	14.6	39	QAM256	10
11	219000000	14.7	40.4	QAM256	11
12	227000000	14.7	40.4	QAM256	12
13	235000000	14.6	40.4	QAM256	13
14	243000000	14.3	40.4	QAM256	14
15	251000000	14.2	40.4	QAM256	15
16	259000000	14.4	40.9	QAM256	16
17	267000000	14.1	40.4	QAM256	17
18	275000000	13.9	40.9	QAM256	18
19	283000000	13.7	40.4	QAM256	19
20	291000000	13.8	39	QAM256	20
21	299000000	14.1	40.4	QAM256	21
22	307000000	14.3	40.4	QAM256	22
23	315000000	14.3	40.4	QAM256	23
24	323000000	14.2	40.9	QAM256	24
26	339000000	14.4	40.9	QAM256	26
27	347000000	14.4	40.4	QAM256	27
28	355000000	14.1	40.4	QAM256	28
29	363000000	14.1	40.4	QAM256	29
30	371000000	14.1	40.4	QAM256	30
31	379000000	13.8	40.4	QAM256	31
32	387000000	13.4	40.4	QAM256	32
33	395000000	13.1	40.4	QAM256	33
34	403000000	13.1	40.9	QAM256	34
35	411000000	13.2	40.4	QAM256	35
36	419000000	13.5	40.4	QAM256	36

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
6	Locked	38.983261	0	0
7	Locked	40.366287	0	0
8	Locked	40.946209	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.946209	0	0
17	Locked	40.366287	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	38.983261	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.946209	0	0
26	Locked	40.946209	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0
32	Locked	40.366287	0	0
33	Locked	40.366287	0	0
34	Locked	40.946209	0	0
35	Locked	40.366287	0	0
36	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

42

9.1

1995745

0

[Proteus]

I recently removed this as i dont need to split anymore but im wondering if it has negatively affected things and i should put it back?

[Adduxi · Accepted solution]

Power levels are way too high. Should be between -6 and +10. So removing the splitter will have increased the power, but it’s still too high even then with the 4db. 
Best to get a VM technician to sort it all out. Either phone in the fault or wait here a day or two for a VM Mod to pick this up.

[olisun]

I always keep a few of these (3db, 6db,10db) handy.

https://www.ebay.co.uk/itm/195211340533?hash=item2d7380aaf5:g:~UMAAOSwTJBizVZF

[Proteus]

Any virgin media staff here to help?

[Natalie_L]

Hi Proteus,

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues with your service. 

I have taken a look from our side and your equipment does appear to be running out of specification. 

With this being the case, I will just need to confirm a few details via private message which I will send over to the purple envelope on the top right of this page now. 

Speak soon,