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Message 11 of 15
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Re: Again more issues - Why are you not stable

I'll send you a Private Message so I can take a look at your stats as clearly something is amiss.

 

Please reply back to it so I can help.

 

Regards,

 

Lisa

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Message 12 of 15
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Re: Again more issues - Why are you not stable

Update for the thread - Engineer visited on the 17th and dropped the downstream power levels.

This made absolutely no difference - in fact the first 3 hours after he left it was unusable.

There must be another issue?

Screenshot 2019-09-17 at 10.44.43.png

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Message 13 of 15
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Re: Again more issues - Why are you not stable

Hi, 

 

My apologies for this. I can see a new hub has been ordered. Please do let me know if this solves things.

 

Kind regards,

John_GS
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Message 14 of 15
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Re: Again more issues - Why are you not stable

Thanks John,
The new hub arrived today. Not sure it will fix it.
The connection has been stable since yesterday and I have not done anything.
I had a call from the engineer that adjusted the power levels this morning telling me that there is a cable problem between to amplifiers? But this won't be fixed until after the rugby?
At the moment I am just happy to not be disconnected every 2 mins.
Will try the new hub anyway just to make sure. But not until the problems return.
Cheers
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Message 15 of 15
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Re: Again more issues - Why are you not stable

Cheers,

 

Please keep us posted.

 

Kind regards,

John_GS
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