on 02-12-2021 19:24
A few days ago Virgin carried out some work in our area. After that my upload speed has gone to heck. We are on the top package specifically for the upload speed as I need to post data on Google Drive for work.
At the current rate, it is taking me days to contribute my work!
on 02-12-2021 19:26
on 02-12-2021 19:27
on 02-12-2021 19:30
on 02-12-2021 20:24
Hi @psychodeli
You should post your router stats here for the learned members to check what the problem is and offer assistance.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.
Don't login, instead below there click on Check Router Status
From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
You could also set up a BQM monitor at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
If you want to post another picture of your speed please ensure you remove your ip address from the picture or the system will reject it.
on 02-12-2021 20:43
Thank you for replying, I’ve stepped away from my PC for today and trying to copy the data on my phone is hellish 😂
I have set up a monitor and will get back to you tomorrow ASAP,
thanks again!
on 03-12-2021 10:50
Hi, please find the data attached
Downstream
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 386750000 | -9.7 | 37 | 256 qam | 32 |
2 | 330750000 | -12 | 36 | 256 qam | 25 |
3 | 338750000 | -11 | 36 | 256 qam | 26 |
4 | 346750000 | -7.7 | 37 | 256 qam | 27 |
5 | 354750000 | -7.4 | 37 | 256 qam | 28 |
6 | 362750000 | -11 | 37 | 256 qam | 29 |
7 | 370750000 | -12.7 | 36 | 256 qam | 30 |
8 | 378750000 | -11.9 | 36 | 256 qam | 31 |
9 | 394750000 | -12.9 | 35 | 256 qam | 33 |
10 | 402750000 | -15 | 35 | 256 qam | 34 |
11 | 410750000 | -13.5 | 35 | 256 qam | 35 |
12 | 418750000 | -10.7 | 36 | 256 qam | 36 |
13 | 426750000 | -10.4 | 37 | 256 qam | 37 |
14 | 434750000 | -12.7 | 36 | 256 qam | 38 |
15 | 442750000 | -14.5 | 35 | 256 qam | 39 |
16 | 450750000 | -14.8 | 34 | 256 qam | 40 |
17 | 458750000 | -13.4 | 36 | 256 qam | 41 |
18 | 466750000 | -14.7 | 35 | 256 qam | 42 |
19 | 474750000 | -16.4 | 33 | 256 qam | 43 |
20 | 482750000 | -16.3 | 33 | 256 qam | 44 |
21 | 490750000 | -14.5 | 34 | 256 qam | 45 |
22 | 498750000 | -12.7 | 37 | 256 qam | 46 |
23 | 506750000 | -13 | 35 | 256 qam | 47 |
24 | 514750000 | -16.3 | 33 | 256 qam | 48 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.3 | 13223427 | 3509213 |
2 | Locked | 36.3 | 14739519 | 5946834 |
3 | Locked | 36.3 | 14194980 | 4157097 |
4 | Locked | 37.6 | 13961295 | 3337909 |
5 | Locked | 37.6 | 13536315 | 2501426 |
6 | Locked | 37.3 | 13232157 | 2019012 |
7 | Locked | 36.3 | 13344498 | 2686455 |
8 | Locked | 36.3 | 13557580 | 3710421 |
9 | Locked | 35.7 | 13535545 | 3990823 |
10 | Locked | 35 | 13471564 | 3519734 |
11 | Locked | 35.5 | 12557396 | 1934204 |
12 | Locked | 36.3 | 12033013 | 1307072 |
13 | Locked | 37.3 | 11350472 | 641899 |
14 | Locked | 36.6 | 10815731 | 360405 |
15 | Locked | 35.7 | 11468792 | 660388 |
16 | Locked | 34.9 | 12326069 | 1295810 |
17 | Locked | 36.3 | 11795914 | 1012385 |
18 | Locked | 35.5 | 11982549 | 1216048 |
19 | Locked | 33.9 | 12140438 | 976224 |
20 | Locked | 33.8 | 11460192 | 453274 |
21 | Locked | 34.9 | 9278054 | 119016 |
22 | Locked | 37.3 | 7132555 | 11688 |
23 | Locked | 35.7 | 6328211 | 3138 |
24 | Locked | 33.8 | 8882832 | 34978 |
on 03-12-2021 10:51
Upstream
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700012 | 51 | 5120 | 64 qam | 2 |
2 | 32600000 | 48.3 | 5120 | 32 qam | 5 |
3 | 39400000 | 51.7 | 5120 | 16 qam | 4 |
4 | 46200000 | 52 | 5120 | 16 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 4 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
Network Log
Time Priority Description
03/12/2021 10:43:43 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 10:43:6 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 10:24:48 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 07:54:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 06:43:0 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 05:26:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 04:07:34 | Error | Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 04:01:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 03:47:17 | Error | Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 03:39:32 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 02:53:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 02:33:13 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/12/2021 20:33:3 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/12/2021 20:32:39 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/12/2021 20:28:57 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/12/2021 20:28:33 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/12/2021 20:28:9 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/12/2021 20:27:9 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/12/2021 19:44:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/12/2021 19:18:54 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
The BQM Link
on 03-12-2021 12:02
Hi @psychodeli
Those figures don't look very good at all.
You will need to try your BQM again by rebooting your hub, as unless your hub is switched off it's not showing any connection data (it's all red)
on 03-12-2021 12:42
I have done a reset (more than once)
I have just done one again and restarted both PC's connected to this line as well
It is not better 😞