AL10 Slow Broadband

[londondesigner]

Hi,

Done the usual reboot, check tight cables etc. But still getting 20-30MB down with high latency.

Do my signal details look off:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	227000000	4.5	40	256 qam	12
2	139000000	6	40	256 qam	1
3	147000000	6.5	40	256 qam	2
4	155000000	6.6	40	256 qam	3
5	163000000	6.5	40	256 qam	4
6	171000000	6.3	40	256 qam	5
7	179000000	6	40	256 qam	6
8	187000000	6	40	256 qam	7
9	195000000	5.6	40	256 qam	8
10	203000000	5.3	40	256 qam	9
11	211000000	5	40	256 qam	10
12	219000000	4.8	40	256 qam	11
13	235000000	4.4	40	256 qam	13
14	243000000	4	40	256 qam	14
15	251000000	4	40	256 qam	15
16	259000000	3.9	40	256 qam	16
17	267000000	3.9	40	256 qam	17
18	275000000	3.7	40	256 qam	18
19	283000000	3.9	40	256 qam	19
20	291000000	4.1	40	256 qam	20
21	299000000	4.6	40	256 qam	21
22	307000000	5.1	40	256 qam	22
23	315000000	5	40	256 qam	23
24	323000000	5	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	5	0
2	Locked	40.9	4	0
3	Locked	40.3	5	0
4	Locked	40.3	6	0
5	Locked	40.9	5	0
6	Locked	40.3	5	0
7	Locked	40.3	5	0
8	Locked	40.3	6	0
9	Locked	40.9	5	0
10	Locked	40.9	5	0
11	Locked	40.3	3	0
12	Locked	40.9	6	0
13	Locked	40.9	5	0
14	Locked	40.3	6	0
15	Locked	40.3	4	0
16	Locked	40.9	6	0
17	Locked	40.9	5	0
18	Locked	40.9	6	0
19	Locked	40.3	6	0
20	Locked	40.9	4	0
21	Locked	40.9	5	0
22	Locked	40.3	6	0
23	Locked	40.9	6	0
24	Locked	40.3	5	0

The only critical error in logs seems to be this - 

critical

No Ranging Response received - T3 time-out;CM-MAC

[Tudor]

We need the upstream stats as well.

[londondesigner]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	44.5	5120	64 qam	5
2	30100000	44.5	5120	64 qam	4
3	36600000	44.5	5120	64 qam	3
4	43100000	46	5120	64 qam	2
5	49599993	46	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[David_Bn · Accepted solution]

Thanks for your post on our Community Forums, and welcome back to our Forums!

I've been able to look into your local area, and run a flow on the hub and no issues appear to be flagged.

Can you possibly provide us with an update on how the services are performing?

Kindest regards,

David_Bn

[londondesigner]

Hi,

Yes it appears to have repaired itself now 🙂

Thanks for checking.

Regards,

Paul.