Menu
Reply
Highlighted
  • 46
  • 0
  • 0
Joining in
198 Views
Message 1 of 12
Flag for a moderator

A continuation...

Hi,

This is a continuation of this thread.

The past week i've been posting on here, Asked to provide graphs and stats from my router to then be told to ask for an engineer to come out and correct the issues. I have done all these things asked of me, The engineer came out and didn't even know what was wrong. His words was "I have done an mot on the line but thats all i can do they're is an issue in the area" I felt fobbed off, As the issues actually got worse and to my suprise after checking for issues in my area there was none! I have a feeling what the issue actually is, I live in a shared house. The house has a virgin connection downstairs, When i ordered my own connection for my room aka flat they said they would "PULL" another cable for my connection, They apprently did but when installation engineer arrived he said he didn't have time so he used the cable already pulled for the connection down stairs that already existed. I maybe but I have a feeling because i do not have my own line coming to this router its causing issues?

The past week the issues on my line has gotten steadily worse, Since upgrading to the M500 package i haven't reached that yet! The graphs shown below is a full history of the past week which shows the various issues in broadband quality.

Broadband Quality GraphsBroadband Quality Graphs

The link for the graphs is here.

Stats for the router currently will be provided in next threads.

0 Kudos
Reply
Highlighted
  • 46
  • 0
  • 0
Joining in
196 Views
Message 2 of 12
Flag for a moderator

Re: A continuation...

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
39400268
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000005.638256 qam25
2203000000238256 qam9
3211000000238256 qam10
42190000001.738256 qam11
52270000001.437256 qam12
62350000000.737256 qam13
7243000000037256 qam14
82510000000.537256 qam15
92590000001.537256 qam16
102670000002.438256 qam17
112750000002.938256 qam18
122830000003.438256 qam19
13291000000438256 qam20
142990000004.438256 qam21
153070000004.538256 qam22
163150000004.938256 qam23
173230000005.138256 qam24
183710000004.538256 qam26
193790000004.438256 qam27
203870000004.338256 qam28
213950000004.538256 qam29
224030000004.640256 qam30
234110000004.938256 qam31
24419000000540256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.911741438
2Locked38.659981924
3Locked38.655251964
4Locked38.648861781
5Locked37.645491688
6Locked37.639731685
7Locked37.634581577
8Locked37.629991603
9Locked37.324871525
10Locked38.922551379
11Locked38.620321384
12Locked38.917521435
13Locked38.915671389
14Locked38.915111438
15Locked38.913971356
16Locked38.913031276
17Locked38.912421439
18Locked38.69151215
19Locked38.98301038
20Locked38.97621172
21Locked38.96921214
22Locked40.36601273
23Locked38.9667916
24Locked40.35791237
0 Kudos
Reply
Highlighted
  • 46
  • 0
  • 0
Joining in
195 Views
Message 3 of 12
Flag for a moderator

Re: A continuation...

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940026846512016 qam6
24620000046.5512064 qam5
32580000044.8512064 qam8
43260000045.3512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
Highlighted
  • 46
  • 0
  • 0
Joining in
194 Views
Message 4 of 12
Flag for a moderator

Re: A continuation...

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID202138
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID202137
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
0 Kudos
Reply
Highlighted
  • 46
  • 0
  • 0
Joining in
193 Views
Message 5 of 12
Flag for a moderator

Re: A continuation...

22/11/2020 21:58:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 21:58:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 21:53:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 21:53:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 21:51:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2020 23:52:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2020 17:37:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 16:19:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 3.62K
  • 280
  • 497
Superfast
185 Views
Message 6 of 12
Flag for a moderator

Re: A continuation...


@Solarnotts wrote:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940026846512016 qam6
24620000046.5512064 qam5
32580000044.8512064 qam8
43260000045.3512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

One of your upstream channels is out of spec, so clearly there IS something wrong!

It could be a local area issue, however only VM will know that.

0 Kudos
Reply
Highlighted
  • 46
  • 0
  • 0
Joining in
182 Views
Message 7 of 12
Flag for a moderator

Re: A continuation...

Every half an hour that changes, It varies throughout the day.

Sometimes all channels are 16, sometimes a few are 16.

I advised the engineer of this and he didn't have a clue what I was on about, I was just fobbed off!

0 Kudos
Reply
Highlighted
  • 3.62K
  • 280
  • 497
Superfast
179 Views
Message 8 of 12
Flag for a moderator

Re: A continuation...


@Solarnotts wrote:

Every half an hour that changes, It varies throughout the day.

Sometimes all channels are 16, sometimes a few are 16.

I advised the engineer of this and he didn't have a clue what I was on about, I was just fobbed off!


You need a competent 'engineer'!

0 Kudos
Reply
Highlighted
  • 46
  • 0
  • 0
Joining in
175 Views
Message 9 of 12
Flag for a moderator

Re: A continuation...

Well why didn't they send one in the first place? Instead of wasting my time?

They're quick enough to take the money each month for the services but they cannot provide them to a decent enough standard?

I know your just a mod or whatever and i don't mean to take it out on you, But i'm sick to and tired of being given the run around by Virgin. They've been like it for YEARS!

0 Kudos
Reply
Highlighted
  • 3.62K
  • 280
  • 497
Superfast
172 Views
Message 10 of 12
Flag for a moderator

Re: A continuation...


@Solarnotts wrote:

Well why didn't they send one in the first place? Instead of wasting my time?

They're quick enough to take the money each month for the services but they cannot provide them to a decent enough standard?

I know your just a mod or whatever and i don't mean to take it out on you, But i'm sick to and tired of being given the run around by Virgin. They've been like it for YEARS!


I have no affiliation with VM, so couldn't care less what you have to say about them to be honest!

0 Kudos
Reply