on 20-07-2021 10:16
Hello,
We have the M350 package and at the moment are getting no more than the range in the subject line.
I am using the Hub 3 in Modem mode and use a TP Link Archer AX20 as our home router.
I have tried the connection at different times of day as well as wired (Cat7 ethernet) and wireless and cannot seem to break the barrier of 120Mbps.
Any help or suggestions would be welcome!
on 20-07-2021 11:14
on 20-07-2021 11:18
Sorry should have specified in my first post, it is the same result with the hub as a router and a modem. We have had (albeit briefly) our full speed through the Archer router on a couple of occasions.
on 20-07-2021 11:37
on 20-07-2021 11:44
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 539000000 | Locked |
Ranged Upstream Channel (Hz) | 46200031 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 539000000 | -3.7 | 35 | 256 qam | 17 |
2 | 411000000 | -3 | 35 | 256 qam | 1 |
3 | 419000000 | -3.4 | 35 | 256 qam | 2 |
4 | 427000000 | -3 | 35 | 256 qam | 3 |
5 | 435000000 | -3.2 | 35 | 256 qam | 4 |
6 | 443000000 | -3.5 | 35 | 256 qam | 5 |
7 | 451000000 | -2.7 | 35 | 256 qam | 6 |
8 | 459000000 | -3 | 35 | 256 qam | 7 |
9 | 467000000 | -2.9 | 35 | 256 qam | 8 |
10 | 475000000 | -3 | 35 | 256 qam | 9 |
11 | 483000000 | -3.5 | 35 | 256 qam | 10 |
12 | 491000000 | -3.2 | 35 | 256 qam | 11 |
13 | 499000000 | -3.5 | 35 | 256 qam | 12 |
14 | 507000000 | -3.5 | 35 | 256 qam | 13 |
15 | 515000000 | -3.7 | 35 | 256 qam | 14 |
16 | 523000000 | -3.5 | 35 | 256 qam | 15 |
17 | 531000000 | -3.7 | 35 | 256 qam | 16 |
18 | 547000000 | -4 | 35 | 256 qam | 18 |
19 | 555000000 | -4.2 | 35 | 256 qam | 19 |
20 | 563000000 | -4.5 | 35 | 256 qam | 20 |
21 | 571000000 | -3.9 | 35 | 256 qam | 21 |
22 | 579000000 | -3.9 | 35 | 256 qam | 22 |
23 | 587000000 | -4.5 | 35 | 256 qam | 23 |
24 | 595000000 | -3.9 | 36 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 35.7 | 1434 | 59 |
2 | Locked | 35.5 | 7932 | 0 |
3 | Locked | 35.5 | 6362 | 0 |
4 | Locked | 35.5 | 4563 | 0 |
5 | Locked | 35.5 | 4063 | 0 |
6 | Locked | 35.7 | 3707 | 0 |
7 | Locked | 35.7 | 2930 | 0 |
8 | Locked | 35.7 | 2518 | 0 |
9 | Locked | 35.7 | 2628 | 1 |
10 | Locked | 35.7 | 2583 | 0 |
11 | Locked | 35.7 | 2847 | 0 |
12 | Locked | 35.5 | 2859 | 0 |
13 | Locked | 35.7 | 2827 | 0 |
14 | Locked | 35.7 | 2503 | 10 |
15 | Locked | 35.5 | 2052 | 37 |
16 | Locked | 35.7 | 1638 | 56 |
17 | Locked | 35.7 | 1651 | 29 |
18 | Locked | 35.7 | 1263 | 15 |
19 | Locked | 35.7 | 829 | 79 |
20 | Locked | 35.5 | 962 | 45 |
21 | Locked | 35.7 | 581 | 71 |
22 | Locked | 35.7 | 515 | 56 |
23 | Locked | 35.7 | 423 | 75 |
24 | Locked | 36.6 | 299 | 58 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200031 | 43.8 | 5120 | 64 qam | 3 |
2 | 25799979 | 42.3 | 5120 | 64 qam | 6 |
3 | 32600051 | 43.8 | 5120 | 64 qam | 5 |
4 | 39399998 | 43.3 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 20-07-2021 11:44
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | k;fg87dsfd;kfoA,.iyewrkld |
Primary Downstream Service Flow
SFID | 8159 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 9121 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Network Log
Time Priority Description
19/07/2021 02:11:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:11:18 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:11:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:11:18 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:11:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:11:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:11:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:11:8 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:11:7 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:11:7 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:11:7 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 02:13:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 00:43:20 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 00:43:20 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 12:43:20 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 12:43:20 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:58:3 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:28:53 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:28:53 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:00:15 | notice | SW download Successful - Via Config file |
on 20-07-2021 11:47
Thanks for the responses so far, Hub info above and quality link below.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/30e828a56244055caa63ea1bee777175a0460c83
on 20-07-2021 13:34
21-07-2021 17:49 - edited 21-07-2021 17:50
Likely downstream utilisation being QoS and thats the available bandwidth you can get.
on 21-07-2021 18:03
Have you got an attenuator fitted anywhere? Your downstream levels seem a bit low for what your upstream levels are, also DS SNR is at 35 which isnt much higher than the 34 lower limit. If there is a Forward path attenuator try removing it and make sure all connections are clean and tight