600mbps Oomph Deal with 45mbps

[nuttyslack]

Yet again very slow speeds at night, bqm from last night below along with router logs

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a45434949700d3637a0940c274c6825af646e1c3-12-03-2021

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4.5	38	256 qam	25
2	203000000	0.5	36	256 qam	9
3	211000000	0.5	36	256 qam	10
4	219000000	0.5	36	256 qam	11
5	227000000	0.2	36	256 qam	12
6	235000000	0.4	36	256 qam	13
7	243000000	0.7	37	256 qam	14
8	251000000	1.4	37	256 qam	15
9	259000000	1.5	37	256 qam	16
10	267000000	2	36	256 qam	17
11	275000000	2.2	37	256 qam	18
12	283000000	2.7	37	256 qam	19
13	291000000	3	37	256 qam	20
14	299000000	3.7	37	256 qam	21
15	307000000	3.7	37	256 qam	22
16	315000000	4	38	256 qam	23
17	323000000	4.4	38	256 qam	24
18	371000000	4.4	37	256 qam	26
19	379000000	4.3	37	256 qam	27
20	387000000	4.4	37	256 qam	28
21	395000000	4.4	38	256 qam	29
22	403000000	4.5	38	256 qam	30
23	411000000	4.5	38	256 qam	31
24	419000000	4.6	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	65	232
2	Locked	36.6	96	265
3	Locked	36.6	128	223
4	Locked	36.6	157	274
5	Locked	36.6	227	217
6	Locked	36.6	142	235
7	Locked	37.3	132	268
8	Locked	37.3	115	262
9	Locked	37.3	110	307
10	Locked	36.6	170	270
11	Locked	37	195	229
12	Locked	37.6	167	241
13	Locked	37.6	107	247
14	Locked	37.3	119	252
15	Locked	37.3	82	280
16	Locked	38.6	91	210
17	Locked	38.6	98	208
18	Locked	37.6	64	361
19	Locked	37.6	86	222
20	Locked	37.6	100	233
21	Locked	38.6	73	266
22	Locked	38.6	89	196
23	Locked	38.6	98	196
24	Locked	38.6	106	184

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400187	44.3	5120	64 qam	6
2	25800000	44.3	5120	64 qam	8
3	32600068	45.8	5120	64 qam	7
4	46199998	45.8	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[nuttyslack]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	44.5	5120	64 qam	6
2	25800000	44.5	5120	64 qam	8
3	32600000	44.5	5120	64 qam	7
4	46200000	44.5	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	20	0
2	ATDMA	0	0	8	0
3	ATDMA	0	0	7	0
4	ATDMA	0	0	9	0

[nuttyslack]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1ac1bf2e2fa1a8841d8481e5c003785392e71026

[nuttyslack]

30 mins later and the speed is

[Gareth_L]

Hello nuttyslack

Sorry this is still ongoing 

I have checked a few things here 

Up and downstream are both fine 

No outages in the area

What I would like to do is get your details and arrange an engineer visit 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[nuttyslack]

Well we had a good 3 months with no issues, no they start again.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1ac1bf2e2fa1a8841d8481e5c003785392...

[nuttyslack]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	7	40	256 qam	36
2	267000000	6	38	256 qam	17
3	275000000	6.4	40	256 qam	18
4	283000000	6.8	40	256 qam	19
5	291000000	7	40	256 qam	20
6	299000000	7.5	40	256 qam	21
7	307000000	7.5	40	256 qam	22
8	315000000	7.6	40	256 qam	23
9	323000000	8	40	256 qam	24
10	331000000	7.9	40	256 qam	25
11	339000000	7.9	40	256 qam	26
12	347000000	7.6	40	256 qam	27
13	355000000	7.4	40	256 qam	28
14	363000000	7.3	40	256 qam	29
15	371000000	7	40	256 qam	30
16	379000000	7	40	256 qam	31
17	387000000	7	40	256 qam	32
18	395000000	6.9	40	256 qam	33
19	403000000	6.9	40	256 qam	34
20	411000000	6.9	40	256 qam	35
21	427000000	7	40	256 qam	37
22	435000000	7	40	256 qam	38
23	443000000	7	40	256 qam	39
24	451000000	7	40	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	2121	237
2	Locked	38.9	723	261
3	Locked	40.3	879	213
4	Locked	40.3	1605	438
5	Locked	40.3	1392	390
6	Locked	40.3	871	518
7	Locked	40.3	887	484
8	Locked	40.3	538	392
9	Locked	40.9	572	378
10	Locked	40.9	591	2904
11	Locked	40.3	585	388
12	Locked	40.3	473	395
13	Locked	40.9	436	565
14	Locked	40.3	430	171
15	Locked	40.3	546	385
16	Locked	40.3	536	1051
17	Locked	40.3	601	884
18	Locked	40.3	600	1133
19	Locked	40.3	767	392
20	Locked	40.3	1612	378
21	Locked	40.3	3770	1372
22	Locked	40.9	5715	645
23	Locked	40.9	7016	857
24	Locked	40.9	10534	3234

[nuttyslack]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	45.5	5120	64 qam	7
2	25800000	45.3	5120	64 qam	8
3	39400000	45.5	5120	64 qam	6
4	46200000	45.8	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	15	0
2	ATDMA	0	0	21	0
3	ATDMA	0	0	15	0
4	ATDMA	0	0	18	0

[nuttyslack]

Network Log

Time Priority Description

30/07/2021 11:17:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 21:34:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 21:34:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 03:36:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2021 09:34:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2021 09:34:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 21:34:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 21:34:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 09:34:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 09:34:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 22:20:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 21:34:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 21:34:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 16:16:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 09:34:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 09:34:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 05:02:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 21:34:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 21:34:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 03:56:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Ayisha_B]

Hi @nuttyslack,

Welcome back to our Community Forums and thanks for posting.

I am sorry to hear you are experiencing issues again with the service. 

I have taken a look at the account and can see there are some downstream issues which will need a technician to correct. 

I note there is also a uptime issue. It has been 112 days since you last rebooted the hub. A frequent reboot will allow your connection to refresh and hop on to the least congested channel. 

Will pop you a PM now to take some more details 🙂

[nuttyslack]

is this really acceptable for a 600mb connection ?