600mbps Oomph Deal with 45mbps

[nuttyslack]

Yet again very slow speeds at night, bqm from last night below along with router logs

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a45434949700d3637a0940c274c6825af646e1c3-12-03-2021

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4.5	38	256 qam	25
2	203000000	0.5	36	256 qam	9
3	211000000	0.5	36	256 qam	10
4	219000000	0.5	36	256 qam	11
5	227000000	0.2	36	256 qam	12
6	235000000	0.4	36	256 qam	13
7	243000000	0.7	37	256 qam	14
8	251000000	1.4	37	256 qam	15
9	259000000	1.5	37	256 qam	16
10	267000000	2	36	256 qam	17
11	275000000	2.2	37	256 qam	18
12	283000000	2.7	37	256 qam	19
13	291000000	3	37	256 qam	20
14	299000000	3.7	37	256 qam	21
15	307000000	3.7	37	256 qam	22
16	315000000	4	38	256 qam	23
17	323000000	4.4	38	256 qam	24
18	371000000	4.4	37	256 qam	26
19	379000000	4.3	37	256 qam	27
20	387000000	4.4	37	256 qam	28
21	395000000	4.4	38	256 qam	29
22	403000000	4.5	38	256 qam	30
23	411000000	4.5	38	256 qam	31
24	419000000	4.6	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	65	232
2	Locked	36.6	96	265
3	Locked	36.6	128	223
4	Locked	36.6	157	274
5	Locked	36.6	227	217
6	Locked	36.6	142	235
7	Locked	37.3	132	268
8	Locked	37.3	115	262
9	Locked	37.3	110	307
10	Locked	36.6	170	270
11	Locked	37	195	229
12	Locked	37.6	167	241
13	Locked	37.6	107	247
14	Locked	37.3	119	252
15	Locked	37.3	82	280
16	Locked	38.6	91	210
17	Locked	38.6	98	208
18	Locked	37.6	64	361
19	Locked	37.6	86	222
20	Locked	37.6	100	233
21	Locked	38.6	73	266
22	Locked	38.6	89	196
23	Locked	38.6	98	196
24	Locked	38.6	106	184

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400187	44.3	5120	64 qam	6
2	25800000	44.3	5120	64 qam	8
3	32600068	45.8	5120	64 qam	7
4	46199998	45.8	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[nuttyslack]

first test 7.41pm

second test 7.45pm (it was stuck on the upload, the 42.0 was from a previous moments earlier)

3rd BQM, bang on 6.30pm,as shown, it went down, it's almost like someone flicks a switch and down it goes.

We did have two very nice managers (Ian and Anthony) come today as they were in the area, they fully tested the network from the green box, just down our street to the house and inside and found no problems at all, they couldn't do enough to explain what they were testing etc, credit to virgin media, it could well be a possible network issue when more customers use your internet at certain times of day E.G. 6.30pm, needs escalating to the networks team perhaps.

BTW when Anthony had plugged the ethernet cables back into the hub and my 4 port network switch, then tested the hub thru the 4 port switch he said there was loopback connection and was only getting around 370mb, when they had left i unplugged the network switch as instructed to find he had accidently plugged TWO ethernet cables from the hub to the switch instead of one to the network switch and one to my NAS, easy mistake to make i guess.

[nuttyslack]

from the virgin media speed test,

Network Log

Time Priority Description

26/03/2021 21:21:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 21:17:27	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 21:17:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 21:17:23	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 21:17:23	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 21:15:48	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 21:04:28	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 21:04:28	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 20:49:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 20:49:12	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 20:09:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 20:09:8	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 19:54:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 19:54:38	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 19:54:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 19:36:56	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 19:36:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 19:36:53	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 19:36:37	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2021 19:36:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[nuttyslack]

bqm new one

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1ac1bf2e2fa1a8841d8481e5c003785392e71026

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.1	37	256 qam	25
2	203000000	3.5	36	256 qam	9
3	211000000	3.5	36	256 qam	10
4	219000000	3.4	36	256 qam	11
5	227000000	3.4	36	256 qam	12
6	235000000	3.4	36	256 qam	13
7	243000000	3.4	37	256 qam	14
8	251000000	3.9	37	256 qam	15
9	259000000	4	37	256 qam	16
10	267000000	4.3	36	256 qam	17
11	275000000	4.5	37	256 qam	18
12	283000000	4.9	37	256 qam	19
13	291000000	5.3	37	256 qam	20
14	299000000	5.8	37	256 qam	21
15	307000000	5.9	37	256 qam	22
16	315000000	6	37	256 qam	23
17	323000000	6.1	37	256 qam	24
18	371000000	5.9	37	256 qam	26
19	379000000	5.8	37	256 qam	27
20	387000000	5.6	37	256 qam	28
21	395000000	5.6	37	256 qam	29
22	403000000	5.8	38	256 qam	30
23	411000000	5.6	37	256 qam	31
24	419000000	5.9	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	8429280	5355
2	Locked	36.3	88801402	1357184
3	Locked	36.3	105627519	2844028
4	Locked	36.3	111183493	3686021
5	Locked	36.6	104044790	2549859
6	Locked	36.3	83495733	1008144
7	Locked	37.3	69038248	497396
8	Locked	37.3	61347289	309055
9	Locked	37.3	68525022	466677
10	Locked	36.6	79041099	746303
11	Locked	37.3	72946609	537730
12	Locked	37.3	55199589	164410
13	Locked	37.3	29431591	15348
14	Locked	37.6	21513330	7942
15	Locked	37.3	17516759	6953
16	Locked	37.6	17531589	7244
17	Locked	37.6	13634580	6970
18	Locked	37.3	7124394	6192
19	Locked	37.3	7266980	6745
20	Locked	37.3	8055023	5967
21	Locked	37.3	7969024	5860
22	Locked	38.6	7467484	6154
23	Locked	37.6	9135060	6141
24	Locked	38.6	6351937	5327

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	51	5120	32 qam	6
2	25800000	49	5120	64 qam	8
3	32600000	49.5	5120	32 qam	7
4	46200000	51	5120	32 qam	5

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	1	0

[nuttyslack]

[Steven_L]

Hey @nuttyslack

Thanks for taking the time to update us on your connection issues.

I'm really sorry that the problems haven't been resolved yet, I have been looked into your account and can see that an SNR issue has been raised in your area with an estimated fix date and time of 6th April around 2pm under fault reference F008903471. 

Regards

Steven_L

[nuttyslack]

Steven,

thanks for the reply and the fault reference, hopefully it will all be sorted then.

[nuttyslack]

any update on the fault, new logs and sam knows speed test below

[nuttyslack]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7.5	40	256 qam	25
2	267000000	5.5	38	256 qam	17
3	275000000	5.8	38	256 qam	18
4	283000000	6.1	38	256 qam	19
5	291000000	6.5	38	256 qam	20
6	299000000	7	38	256 qam	21
7	307000000	7	38	256 qam	22
8	315000000	7.4	40	256 qam	23
9	323000000	7.5	40	256 qam	24
10	339000000	7.5	40	256 qam	26
11	347000000	7.4	40	256 qam	27
12	355000000	7.3	40	256 qam	28
13	363000000	7.4	40	256 qam	29
14	371000000	7.4	40	256 qam	30
15	379000000	7.5	38	256 qam	31
16	387000000	7.5	38	256 qam	32
17	395000000	7.3	38	256 qam	33
18	403000000	7.3	38	256 qam	34
19	411000000	7.1	38	256 qam	35
20	419000000	7.1	40	256 qam	36
21	427000000	7.3	38	256 qam	37
22	435000000	7.1	38	256 qam	38
23	443000000	7.1	38	256 qam	39
24	451000000	7.3	38	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	8	0
2	Locked	38.6	6	0
3	Locked	38.9	6	0
4	Locked	38.9	9	0
5	Locked	38.9	10	0
6	Locked	38.9	10	0
7	Locked	38.9	16	0
8	Locked	40.3	8	0
9	Locked	40.3	5	0
10	Locked	40.3	8	0
11	Locked	40.3	7	0
12	Locked	40.9	7	0
13	Locked	40.3	9	0
14	Locked	40.3	4	0
15	Locked	38.9	8	0
16	Locked	38.9	8	0
17	Locked	38.9	10	0
18	Locked	38.9	5	0
19	Locked	38.9	13	0
20	Locked	40.3	12	0
21	Locked	38.9	18	0
22	Locked	38.9	15	0
23	Locked	38.9	24	0
24	Locked	38.9	2	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	44.5	5120	64 qam	6
2	25800000	44.5	5120	64 qam	8
3	32600002	44.5	5120	64 qam	7
4	46200000	44.5	5120	64 qam	5

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[nuttyslack]

Network Log

Time Priority Description

06/04/2021 14:50:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2021 10:00:41	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:31	critical	TFTP Request Retries exceeded, CM unable to register
01/01/1970 00:00:31	critical	TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:21	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:24	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:24	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:38	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:34	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:31	critical	TFTP Request Retries exceeded, CM unable to register
01/01/1970 00:00:31	critical	TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:11	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:10	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:9	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:4	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:2	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:0	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2021 09:42:36	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[nuttyslack]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1ac1bf2e2fa1a8841d8481e5c003785392e71026