600mbps Oomph Deal with 45mbps

[nuttyslack]

Yet again very slow speeds at night, bqm from last night below along with router logs

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a45434949700d3637a0940c274c6825af646e1c3-12-03-2021

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4.5	38	256 qam	25
2	203000000	0.5	36	256 qam	9
3	211000000	0.5	36	256 qam	10
4	219000000	0.5	36	256 qam	11
5	227000000	0.2	36	256 qam	12
6	235000000	0.4	36	256 qam	13
7	243000000	0.7	37	256 qam	14
8	251000000	1.4	37	256 qam	15
9	259000000	1.5	37	256 qam	16
10	267000000	2	36	256 qam	17
11	275000000	2.2	37	256 qam	18
12	283000000	2.7	37	256 qam	19
13	291000000	3	37	256 qam	20
14	299000000	3.7	37	256 qam	21
15	307000000	3.7	37	256 qam	22
16	315000000	4	38	256 qam	23
17	323000000	4.4	38	256 qam	24
18	371000000	4.4	37	256 qam	26
19	379000000	4.3	37	256 qam	27
20	387000000	4.4	37	256 qam	28
21	395000000	4.4	38	256 qam	29
22	403000000	4.5	38	256 qam	30
23	411000000	4.5	38	256 qam	31
24	419000000	4.6	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	65	232
2	Locked	36.6	96	265
3	Locked	36.6	128	223
4	Locked	36.6	157	274
5	Locked	36.6	227	217
6	Locked	36.6	142	235
7	Locked	37.3	132	268
8	Locked	37.3	115	262
9	Locked	37.3	110	307
10	Locked	36.6	170	270
11	Locked	37	195	229
12	Locked	37.6	167	241
13	Locked	37.6	107	247
14	Locked	37.3	119	252
15	Locked	37.3	82	280
16	Locked	38.6	91	210
17	Locked	38.6	98	208
18	Locked	37.6	64	361
19	Locked	37.6	86	222
20	Locked	37.6	100	233
21	Locked	38.6	73	266
22	Locked	38.6	89	196
23	Locked	38.6	98	196
24	Locked	38.6	106	184

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400187	44.3	5120	64 qam	6
2	25800000	44.3	5120	64 qam	8
3	32600068	45.8	5120	64 qam	7
4	46199998	45.8	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[conman33158]

Your router stats look fine but you have a lot of Post RS Errors which is concerning. Can't comment on your network log as you didn't add it 🙂 Your BQM shows the router was offline for a few hours, had you the router turned off or was the internet disconnected?

[nuttyslack]

thanks for the reply, did try my own router to see if that solved anything which it didnt, new bqm

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a6f9633d685ab8c01a33d2fd572f682ef1ec8f93

Network LogTime Priority Description

13/03/2021 16:01:2	Warning!	RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0;
13/03/2021 12:03:59	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:57	Warning!	Lost MDD Timeout;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:52	critical	SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:52	Warning!	RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:52	critical	SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:52	Warning!	RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:01:18	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:00:27	Warning!	Lost MDD Timeout;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:00:22	critical	SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:00:21	Warning!	RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:00:21	critical	SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 12:00:21	Warning!	RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:58:26	Warning!	Lost MDD Timeout;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:58:22	critical	SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:58:22	Warning!	RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:58:22	critical	SYNC Timing Synchronization failure - Loss of Sync;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:58:22	Warning!	RCS Partial Service;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:29:1	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;-QOS=1.1;CM-VER=3.0;
13/03/2021 11:28:28	critical	SYNC Timing Synchronization failure - Loss of Sync;QOS=1.1;CM-VER=3.0;

[Anonymous]

Looks like a local outage or an issue with your specific line.

Needs looking into by VM.

[nuttyslack]

thanks for the reply hopefully it gets picked up on here.

[Ashleigh_C]

Hi @nuttyslack 

Thank you so much for your post and I am so sorry to hear you've been experiencing these slow speeds. 

Can I ask if you are still facing these issues this morning? Are you experiencing these speeds on wired connections or just WiFi? 

[nuttyslack]

Hi Ashleigh_C

no issues this morning, the problems start between 6pm and 8pm last night speed dropped to 23mb download on a wired connection, wifi speed dropped as well, it happens around the same times every day its been going on for months, I have put in numerous complaints which are never resolved only to get an email saying virgin tried to call when they never have, I have one outstanding complaint from 19th feb still on going.

the frustrating thing is I never used to have any problems and could near enough max out the connection all day and night, the connection at night doesnt even hit the 315mb guaranteed minimum and its every night.

Hopefully it gets sorted soon or some compensation.

[Ashleigh_C]

Hi @nuttyslack

I'm so sorry to hear this has been a long standing issue and you have felt let down by us. 

I have taken a look at your account and I can some see there are some issues with the long term performance. For this reason I have booked out an engineer to have a look directly at your equipment. You can view this appointment by logging into your My Virgin Media App or by logging in online here. 

You can also reschedule this appointment should your allocated time not be suitable for you. Please don't hesitate to post back here after appointment should the issues persist. 

[nuttyslack]

Hi Ash

That's brilliant thanks for your help the appointment is fine, just glad it's finally being looked into as it's gone on too long.

[Ashleigh_C]

Of course @nuttyslack!

I'm glad I could help. Please do pop back to the forums should you need anything else after your appointment.