I get an occasional test result of around 50Mbps, but most times speedtest gives results of around 7Mbps. At the moment its 2.63Mbps I have restarted router, and run the test on VM status check page. they say there's nothing wrong! I have the original SH and am testing on a wired connection. The wi-fi is generally poor too FWIW.
Here are the stats from SH. Thanks for any advice or help.
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Welcome back to the community and thanks for posting.
Sorry to read that you're experiencing slow broadband speeds. I know how frustrating this can be.
When I checked your connection, there is a high peak time traffic fault in your area that is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003408362 and with a review date of 27th January.
For further updates, by all means post back here nearer the date and we'll gladly check this for you.
Thanks for responding. I'm still experiencing the problem with slow speeds - it is currently 3.24Mbps. It's usually between 5 and10 Mbps every evening, and I'm using a direct Ethernet connection to the hub.
The only time I can log speeds anywhere near the 50Mbps I pay for is during working hours on weekdays.
It feels like there are too many customers in area 21 and not enough bandwidth for peak times
I know that my colleague Kev has been keeping you updated on the progress of this fault.
He's not in today but I've just checked and fault ref: F003408362 was closed/fixed on 21-03-2016. Checks of your connection show that peak time congestion is no longer a problem, though I'd imagine this is something you're already aware of.
Thanks very much for your patience throughout, please don't hesitate to come back to us if you have need of further help at any point.
Yes really sorry it does look like you are correct, the line and hub look okay but area traffic is high. We have a job already raised F004799601 currently showing a review date of 05 JUL 2017. I have updated your account notes so hopefully if we have your mobile number you may get SMS updates. Please accept our apologies.