500Mb/s upgrade not worked - Wrong configuration I think?
02-08-202015:17 - edited 02-08-202015:19
Today I should have been upgraded to 500Mb/s. I was on 350Mb/s before this. I'm currently getting between 360Mb/s-380Mbs which is exactly what I was getting before. Do these below mean that the config file needs updating, because that's what it looks like to me. I have restarted the Super Hub like 5 times now.
I'm struggling to get anyone on the text service to look at this properly, I was on hold with VM for 30 minutes and I gave up. The twitter account told me to write on here and someone would be able to sort this out.
yes you are still on 350 - you could try a reset as you have tried restarts - dont think it will help but never a complete waste of time
how did you upgrade - why do you say it should happen today - if it was via the phone to retentions they usually push the config file then and there
if the reset does nothing then you will have to keep trying on the phone - pretty sure the staff here can do nothing
Good question! Well, they told me it was going to start the following month (I upgraded one month ago today). My contract start day is today and the e-mail also tells me my speed would be upgraded today. The other VM customer team said it should have already been upgraded last month.
On top of all of this, My Virgin Media actually shows my old package still, but I can see my new contract. The whole thing is a mess.
Re: 500Mb/s upgrade not worked - Wrong configuration I think?
give it over night - if the config file is not sent then give them a ring tomorrow - never known them to delay it a month but i might have been tied into something you said - go to retentions if you can get them - they should send the file when you are on the phone - it should be instant and you should be able to check whilst on the phone
this used to work but not sure if things have changed
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre