5 months later and still not fixed

[MAGHA]

Is there anybody out there? Made countless phone calls. And had two so called “engineers” come out. They did nothing. Oh the last one changed the hub. That’s all he was capable of doing.  

[-tony-]

thats a pretty grim bqm - it will not show on the forum as its got you ip addy showing - delete that and post it again

also post your levels

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

[MAGHA]

 

[Beth_G]

Hi MAGHA,

I'm really sorry to hear that your two previous visits did not help the issues. Looking at this end, we can still see that your specs aren't quite right which do need looking at by a technician. Your BQM is also not great at all.

I've scheduled another appointment for you, I'm sure that they will be able to put things right this time. I've noted the appointment slot to let them know what the issue is.

Please head over to your My Virgin Media account to view your time slot

Kind regards