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rskler
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40mb Download on vivid 350 service

Hi guys hoping you guys can help as your telephone service is very poor.

my max download speed is 40mb on the vivid 320mb service

 

here are my router status

 

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
323000000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 323000000 11.3 40 256 qam 24
2 483000000 13 40 256 qam 30
3 475000000 13 40 256 qam 29
4 467000000 13 40 256 qam 28
5 451000000 12.6 40 256 qam 26
6 443000000 12.6 40 256 qam 25
7 315000000 10.9 40 256 qam 23
8 307000000 10.6 40 256 qam 22
9 299000000 10.9 40 256 qam 21
10 291000000 10.9 40 256 qam 20
11 283000000 11 40 256 qam 19
12 459000000 12.8 40 256 qam 27
13 275000000 11 40 256 qam 18
14 267000000 11 40 256 qam 17
15 259000000 11.1 40 256 qam 16
16 251000000 11.1 40 256 qam 15
17 243000000 11 40 256 qam 14
18 235000000 11.1 40 256 qam 13
19 227000000 11.1 40 256 qam 12
20 219000000 11.1 40 256 qam 11
21 211000000 11 38 256 qam 10
22 203000000 11 40 256 qam 9
23 195000000 11.4 40 256 qam 8
24 187000000 11.8 40 256 qam 7

 

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 0 0
2 Locked 40.3 0 0
3 Locked 40.9 5 0
4 Locked 40.3 5 0
5 Locked 40.3 10 0
6 Locked 40.9 0 0
7 Locked 40.3 6 0
8 Locked 40.3 4 0
9 Locked 40.3 4 0
10 Locked 40.3 5 0
11 Locked 40.9 4 0
12 Locked 40.9 5 0
13 Locked 40.3 4 0
14 Locked 40.3 5 0
15 Locked 40.3 5 0
16 Locked 40.3 6 0
17 Locked 40.9 5 0
18 Locked 40.3 6 0
19 Locked 40.3 4 0
20 Locked 40.3 6 0
21 Locked 38.9 5 0
22 Locked 40.9 5 0
23 Locked 40.3 5 0
24 Locked 40.3 6 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 37.3 5120 16 qam 81
2 39400000 38 5120 16 qam 82
3 25800000 37.5 5120 16 qam 84
4 32600000 37.8 5120 16 qam 83

 

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts Te Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

 

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxxl35016u-b.cm

 

Primary Downstream Service Flow
SFID 353506
Max Traffic Rate 402500000
Max Traffic Burst 42600
Min Traffic Rate 0

 

Primary Upstream Service Flow
SFID 353505
Max Traffic Rate 22010000
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort

Network Log
Time Priority Description
2018-12-22 14:37:57.00 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 14:38:02.00 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 14:38:02.00 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 14:38:03.00 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 14:38:06.00 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 14:38:11.00 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 14:38:18.00 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 15:07:28.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 15:17:29.00 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 16:28:34.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-22 16:48:00.00 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-23 12:27:15.00 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-27 02:25:39.00 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-27 12:17:58.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-28 19:48:01.00 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-31 19:59:16.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-01 06:09:49.00 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-01 10:45:13.00 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-01 15:40:35.00 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-02 07:07:36.00 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

please help. have tried rebooting wired and wifi still no change

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griffin
Alessandro Volta
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Helpful Answer

Re: 40mb Download on vivid 350 service

Your downstream power levels are too high.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

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rskler
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Re: 40mb Download on vivid 350 service

hi many thanks for the quick response.  really appreciate it. will call them and wait on here 😞  already spent hour on phone today

regards

 

ranj

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rskler
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Re: 40mb Download on vivid 350 service

they done something now 130mb. so an improvement but still no where near 320 or even over 200.  seeing if they keep promise to call me back

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Moderator (Retired) Ty_S
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Re: 40mb Download on vivid 350 service

Hi rskler

When checking your downstream power levels are still out of spec. 

We’ll need to arrange an engineer visit to look into this so I’ll send you a PM (purple envelope, top right corner) to get this booked in.
Speak soon
 


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