Menu
Reply
MattKneale
  • 3
  • 0
  • 1
Tuning in
286 Views
Message 1 of 5
Flag for a moderator

40 mbps on M200 - multiple errors on router

I have tried everything I can think of over the past month or two and to no avail - this router is faulty. I'm sure of it. It's upright and in plenty of space, but complains it's too hot. When logging in via 192.168.0.1 it shows failsafeMode is on. Diagnostics say broadband has errors, wired connections seem OK but even our wired devices drop off.

Overall when it does work it maxes out around 40 mbps, well under what we're paying for. More often than not these days we are having to reboot the router several times a day due to drop offs.

Here's the last log from the network diagnostics:

Time	Priority	Description
13/05/2020 15:01:11	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 15:00:37	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 10:51:52	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 10:49:17	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 10:49:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 10:49:12	Warning!	Touchstone Thermal Event: Temperature Exceeded - Device Entering Tier1 HOT Protection Mode ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 06:42:20	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 06:42:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 06:04:54	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 06:02:40	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 06:02:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2020 06:02:35	Warning!	Touchstone Thermal Event: Temperature Exceeded - Device Entering Tier1 HOT Protection Mode ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 23:56:28	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 23:56:27	Warning!	Touchstone Thermal Event: HOT Protection Mode Cleared;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 23:52:13	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 23:49:33	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 23:49:27	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 23:49:27	Warning!	Touchstone Thermal Event: Temperature Exceeded - Device Entering Tier1 HOT Protection Mode ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 22:43:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 My worry now is that given our corona-crisis there will be no way to get any sort of replacement in a speedy fashion. It's making working from home an absolute nightmare to be honest.

Any help would be much appreciated!

MattKneale
  • 3
  • 0
  • 1
Tuning in
275 Views
Message 2 of 5
Flag for a moderator

Re: 40 mbps on M200 - multiple errors on router

Further info incase needed:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1323000000-336256 qam24

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.6655

0

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1258001955.1512064 qam4

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA000

0

 

Interestingy it says no T4 timeouts but I can see multiple in the log...

0 Kudos
Reply
jbrennand
  • 20.72K
  • 2.2K
  • 3.67K
Very Insightful Person
Very Insightful Person
248 Views
Message 3 of 5
Flag for a moderator

Re: 40 mbps on M200 - multiple errors on router

You are only showing data for 1 channel up and 1 down - is that all there is !?

If not - post up ALL of the data from those pages.
If so, switch it off for 5', restart it and look in again.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
MattKneale
  • 3
  • 0
  • 1
Tuning in
238 Views
Message 4 of 5
Flag for a moderator

Re: 40 mbps on M200 - multiple errors on router

It was originally yes. The WiFi actually just died again and once it had been rebooted, it now shows as 3-4 depending on up/downstream.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1323000000-2.736256 qam24
2291000000-2.536256 qam20
3499000000-0.537256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.324600
2Locked36.6340
3Locked37.3440

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1258001805.1512064 qam4
2394000005.1512064 qam2
3326000445.1512064 qam3
4462002195.1512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
jbrennand
  • 20.72K
  • 2.2K
  • 3.67K
Very Insightful Person
Very Insightful Person
204 Views
Message 5 of 5
Flag for a moderator

Re: 40 mbps on M200 - multiple errors on router

You need help from a VM tech. Either wait here till its picked up - or call it in - the UK call center is picking up - calling at 08.00 is best

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply