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braveheart1980
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3oo meg

could somebody tell why my mate that lives under me in the flats at my address id getting 350meg, he has confirmed this on his account and screen shotted me his account package, but when i phone up im told the 300meg is not available, what is going on virgin!! 

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braveheart1980
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Re: 3oo meg

27710667_10156163022492392_1780172636_o.png

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ash1122
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Re: 3oo meg

7032940464.pngIve recently moved to the 300mb package since last week , previously on the 200 , but i had to call virginmedia  to get it. See my speed test pic attatched Smiley Happy 

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braveheart1980
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Re: 3oo meg

I have done this but have been told the 300 meg isn't available in my area, this is crap as my friend that lives under me in the same block of flats has had 300 meg for 6 month when he asked for it there was no question and it was available, everybody i have spoken to reads off a scrip it seems nobody knows what they are doing in customer service 

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Forum Team
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Re: 3oo meg

Hi braveheart1980, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

 

I'm sorry to hear that you are having an issue getting a 300mg connection. 

 

Even though you're in the same building, it's possible the cable you are on isn't capable and requires upgrade work. It's also possible your friend has a slightly different package to you. 

 

Either way we're unable to change packages via the Community. 

 

You would need to speak to the team on 150 / 0345 454 1111 and if they say it's available they can go through the changes with you. 

 

Thanks,

Kath_F
Forum Team

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