360Mbps plan delivering wired 80Mbps maximum

[rortiz]

Hi,

I've a 360Mbps plan but my wired devices only get to a maximum of 80Mbps.

I'm using cable Cat5e so it should be limited to1Gb, the 5g wi-fi reaches 350Mpbs.

Looking to the hub config, I've seen that the Ethernet port shows that's capped to 100Mbps the port, how can I fix it?

Also, sunning the diagnostics shows that something is wrong with my broadband service, can anyone help me please?

 

 

Standard specification compliant	:	DOCSIS 3.0
Hardware version	:	4.01

Tks!

[Serena_C]

Hi @rortiz

Welcome to our Community Help Forum 🙂

Thank you for making this post regarding the sluggish speeds you are experiencing, I'm sorry to hear your connection is so slow at the moment, that is not ideal. Please note, this is a UK-based Forum and we do not have access to systems for Virgin Media Ireland from here. If you wish to discuss your broadband speed issue with Virgin Media Ireland, please call: 00 353 1 245 8000.

Kind regards,

Serena