on 06-05-2022 16:12
Hi,
I've a 360Mbps plan but my wired devices only get to a maximum of 80Mbps.
I'm using cable Cat5e so it should be limited to1Gb, the 5g wi-fi reaches 350Mpbs.
Looking to the hub config, I've seen that the Ethernet port shows that's capped to 100Mbps the port, how can I fix it?
Also, sunning the diagnostics shows that something is wrong with my broadband service, can anyone help me please?
Standard specification compliant | : | DOCSIS 3.0 |
Hardware version | : | 4.01 |
Tks!
on 06-05-2022 16:14
Cable Modem StatusItem Status Comments
Acquired Downstream Channel(Hz) | 482000000 | Locked |
Ranged Upstream Channel(Hz) | 46000000 | Ranged |
Provisioning State | Online | Operational |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 482000000 | 6 | 40 | 256qam | 13 |
2 | 190000000 | 4 | 40 | 256qam | 3 |
3 | 198000000 | 4 | 40 | 256qam | 4 |
4 | 206000000 | 5 | 40 | 256qam | 5 |
5 | 214000000 | 4 | 40 | 256qam | 6 |
6 | 222000000 | 4 | 40 | 256qam | 7 |
7 | 230000000 | 4 | 40 | 256qam | 8 |
8 | 238000000 | 5 | 40 | 256qam | 9 |
9 | 251000000 | 4 | 40 | 256qam | 10 |
10 | 259000000 | 4 | 40 | 256qam | 11 |
11 | 474000000 | 6 | 40 | 256qam | 12 |
12 | 182000000 | 4 | 40 | 256qam | 2 |
13 | 490000000 | 6 | 40 | 256qam | 14 |
14 | 498000000 | 6 | 40 | 256qam | 15 |
15 | 506000000 | 7 | 40 | 256qam | 16 |
16 | 514000000 | 7 | 40 | 256qam | 17 |
17 | 522000000 | 7 | 40 | 256qam | 18 |
18 | 530000000 | 7 | 40 | 256qam | 19 |
19 | 538000000 | 7 | 40 | 256qam | 20 |
20 | 546000000 | 7 | 40 | 256qam | 21 |
21 | 554000000 | 7 | 40 | 256qam | 22 |
22 | 714000000 | 10 | 40 | 256qam | 23 |
23 | 722000000 | 10 | 40 | 256qam | 24 |
24 | 762000000 | 10 | 38 | 256qam | 29 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.366 | 6201379694 | 352 |
2 | Locked | 40.366 | 5296848728 | 32 |
3 | Locked | 40.366 | 5296852761 | 50 |
4 | Locked | 40.366 | 5296962162 | 82 |
5 | Locked | 40.366 | 5296956113 | 143 |
6 | Locked | 40.366 | 5296957895 | 163 |
7 | Locked | 40.366 | 5303474422 | 198 |
8 | Locked | 40.366 | 5296948713 | 193 |
9 | Locked | 40.366 | 3823365104 | 301 |
10 | Locked | 40.366 | 4726136139 | 318 |
11 | Locked | 40.946 | 5296946878 | 86 |
12 | Locked | 40.366 | 5296953518 | 75 |
13 | Locked | 40.366 | 5296945215 | 259 |
14 | Locked | 40.946 | 5296836689 | 305 |
15 | Locked | 40.946 | 5296832242 | 201 |
16 | Locked | 40.946 | 5296950217 | 268 |
17 | Locked | 40.946 | 5296843123 | 230 |
18 | Locked | 40.366 | 5296842173 | 189 |
19 | Locked | 40.946 | 5296950149 | 159 |
20 | Locked | 40.946 | 5296950342 | 131 |
21 | Locked | 40.946 | 5296833823 | 75 |
22 | Locked | 40.366 | 5282232718 | 567 |
23 | Locked | 40.366 | 5282232970 | 112 |
24 | Locked | 38.983 | 5296845844 | 251 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46000000 | 34 | 5.120 | 64qam | 4 |
2 | 60200000 | 36 | 5.120 | 64qam | 6 |
3 | 53600000 | 35 | 5.120 | 64qam | 5 |
4 | 32800000 | 33 | 5.120 | 64qam | 2 |
5 | 39400000 | 34 | 5.120 | 64qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | 2.0 | 0 | 0 | 27 | 0 |
2 | 2.0 | 0 | 0 | 26 | 0 |
3 | 2.0 | 0 | 0 | 20 | 0 |
4 | 2.0 | 0 | 0 | 11 | 0 |
5 | 2.0 | 0 | 0 | 23 | 0 |
on 06-05-2022 16:18
on 06-05-2022 17:31
Hey jbrennand,
Thanks for you answer, actually I've tested with 4 different cables and with 3 different devices, using the https://speedtest.samknows.com/ and it's always the same, it's seems that the ethernet is limited to 100 Mbps.
on 06-05-2022 18:04
Hi @rortiz
In that case do as John suggested, 'Next check that the network card drivers are up to date and that it hasnt defaulted down to 100mbps - look in the network settings.'
Open device manager and check the Speed and Duplex there and change it if necessary.
on 07-05-2022 13:46
Hey @newapollo
Thanks for your help, I’ve tested on two differents PS4 and a MacBook and always getting the same results, all those devices don’t have problems with networly card drivers.
on 07-05-2022 14:41
on 07-05-2022 15:16
on 07-05-2022 16:54
I would say so as we don't have 5 upstream channels in the UK.
There's a huge number of Pre-RS errors and T3 errors in the stats, I've never seen such high numbers before.
That wouldn't affect the ethernet speeds however.
on 07-05-2022 16:59
I’m having upload speeds of maximum 10mbps and I’m from Ireland