350mb is stuck at 10mbps

[dmchat]

For the past 18 months my internet has been very flaky most days a speed test will show 10 mbps download speed, with a 35+mbps up.

I have had nine (yes really 9) engineer visits, with another planned for Wednesday.

I have been told its my ethernet cable yet I have tried at least 4 different cables. Then they said I had too many devices connected so reset everything and tried with just one PC connected via RJ45 cable. Then I was told its the 30 plus year old cables in my home so ended up with a rewire and still nothing changed, next it was blame the router (actually on my 3rd now), next they claimed the wiring to my home from the pit needed changing - had to wait 2 weeks and still that hasnt fixed it. The only thing I am sure about is that when it rains the speed is even slower than a dry day.

I have copied everything from the router status page hoping someone can see something the engineers keep missing. Kelly communications did say that the cables to the pit are over 30 years old and brittle and they have cracks in the insulation - not sure why my up speed is as advertised if this is the case.

Can't log into the router, as the info on the sticker on the base fails.

Thanks in advance.

Primary Upstream Service Flow

SFID	27735
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Upstream bonded channels

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	1	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6	40	256 qam	25
2	203000000	5	38	256 qam	9
3	211000000	5	38	256 qam	10
4	219000000	4.9	38	256 qam	11
5	227000000	5	38	256 qam	12
6	235000000	5	38	256 qam	13
7	243000000	4.5	38	256 qam	14
8	251000000	4.5	38	256 qam	15
9	259000000	4.6	38	256 qam	16
10	267000000	4.5	40	256 qam	17
11	275000000	4.8	40	256 qam	18
12	283000000	4.5	38	256 qam	19
13	291000000	5	40	256 qam	20
14	299000000	5.4	38	256 qam	21
15	307000000	5.3	38	256 qam	22
16	315000000	5.8	40	256 qam	23
17	323000000	5.9	38	256 qam	24
18	339000000	6.4	40	256 qam	26
19	347000000	6	40	256 qam	27
20	355000000	6.3	40	256 qam	28
21	363000000	6.5	40	256 qam	29
22	371000000	6.6	40	256 qam	30
23	379000000	6.6	40	256 qam	31
24	387000000	6.1	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	27	0
2	Locked	38.9	39	0
3	Locked	38.9	37	0
4	Locked	38.9	28	0
5	Locked	38.6	24	0
6	Locked	38.9	34	0
7	Locked	38.9	48	0
8	Locked	38.9	43	0
9	Locked	38.6	43	0
10	Locked	40.9	50	0
11	Locked	40.3	37	0
12	Locked	38.6	57	0
13	Locked	40.3	43	0
14	Locked	38.9	32	7
15	Locked	38.9	29	0
16	Locked	40.3	29	0
17	Locked	38.6	19	0
18	Locked	40.3	46	0
19	Locked	40.3	48	0
20	Locked	40.3	41	0
21	Locked	40.3	29	0
22	Locked	40.9	45	0
23	Locked	40.9	20	0
24	Locked	40.3	65	0

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	36600000	Locked
Provisioning State	Online

[Akua_A]

Hi @dmchat,

Welcome to our community forums and sorry to hear you have been having ongoing speed issues with your service. We can understand the inconvenience caused and we want to best help. I have had a look into your service and your hub data seems fine. Your BQM does highlight some issues. As this has also been an ongoing issue, I will send a private message to see if we can provide an alternative resolution. Please look out for the purple envelope and provide a response when you can.

Thanks,