350mb is stuck at 10mbps

[dmchat]

For the past 18 months my internet has been very flaky most days a speed test will show 10 mbps download speed, with a 35+mbps up.

I have had nine (yes really 9) engineer visits, with another planned for Wednesday.

I have been told its my ethernet cable yet I have tried at least 4 different cables. Then they said I had too many devices connected so reset everything and tried with just one PC connected via RJ45 cable. Then I was told its the 30 plus year old cables in my home so ended up with a rewire and still nothing changed, next it was blame the router (actually on my 3rd now), next they claimed the wiring to my home from the pit needed changing - had to wait 2 weeks and still that hasnt fixed it. The only thing I am sure about is that when it rains the speed is even slower than a dry day.

I have copied everything from the router status page hoping someone can see something the engineers keep missing. Kelly communications did say that the cables to the pit are over 30 years old and brittle and they have cracks in the insulation - not sure why my up speed is as advertised if this is the case.

Can't log into the router, as the info on the sticker on the base fails.

Thanks in advance.

Primary Upstream Service Flow

SFID	27735
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Upstream bonded channels

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	1	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6	40	256 qam	25
2	203000000	5	38	256 qam	9
3	211000000	5	38	256 qam	10
4	219000000	4.9	38	256 qam	11
5	227000000	5	38	256 qam	12
6	235000000	5	38	256 qam	13
7	243000000	4.5	38	256 qam	14
8	251000000	4.5	38	256 qam	15
9	259000000	4.6	38	256 qam	16
10	267000000	4.5	40	256 qam	17
11	275000000	4.8	40	256 qam	18
12	283000000	4.5	38	256 qam	19
13	291000000	5	40	256 qam	20
14	299000000	5.4	38	256 qam	21
15	307000000	5.3	38	256 qam	22
16	315000000	5.8	40	256 qam	23
17	323000000	5.9	38	256 qam	24
18	339000000	6.4	40	256 qam	26
19	347000000	6	40	256 qam	27
20	355000000	6.3	40	256 qam	28
21	363000000	6.5	40	256 qam	29
22	371000000	6.6	40	256 qam	30
23	379000000	6.6	40	256 qam	31
24	387000000	6.1	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	27	0
2	Locked	38.9	39	0
3	Locked	38.9	37	0
4	Locked	38.9	28	0
5	Locked	38.6	24	0
6	Locked	38.9	34	0
7	Locked	38.9	48	0
8	Locked	38.9	43	0
9	Locked	38.6	43	0
10	Locked	40.9	50	0
11	Locked	40.3	37	0
12	Locked	38.6	57	0
13	Locked	40.3	43	0
14	Locked	38.9	32	7
15	Locked	38.9	29	0
16	Locked	40.3	29	0
17	Locked	38.6	19	0
18	Locked	40.3	46	0
19	Locked	40.3	48	0
20	Locked	40.3	41	0
21	Locked	40.3	29	0
22	Locked	40.9	45	0
23	Locked	40.9	20	0
24	Locked	40.3	65	0

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	36600000	Locked
Provisioning State	Online

[dmchat]

more info from log

 

Network Log

Time Priority Description

12/12/2022 18:22:8	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/12/2022 06:22:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2022 21:31:47	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2022 21:31:47	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2022 22:52:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2022 21:47:43	notice	NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2022 14:31:34	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2022 14:30:37	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2022 14:30:32	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2022 14:30:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2022 15:07:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2022 04:12:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2022 04:12:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2022 06:02:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2022 04:33:27	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2022 04:33:27	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2022 02:02:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2022 18:00:4	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2022 17:58:19	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2022 17:58:15	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[dmchat]

Even though in the past I have had the option to end my contract without penalties due to the constant slow speeds, when I tried SKY using a BT line I only got 6mbps as it seems the 50 year old BT cables are worse than what Virgin have here.

[jbrennand]

Stats all look good - but post up the upload details - two tables

[dmchat]

I did originally add these, but the 20,000 character hammer stopped me posting - I thought they were still in the first post so my mistake.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	41.3	5120	64 qam	3
2	23600000	40.8	5120	64 qam	5
3	30100000	40.8	5120	64 qam	4
4	43099993	41.3	5120	64 qam	2
5	49600000	41.3	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	1	0

[jbrennand · Accepted solution]

Stats are all fine - do you have a BQM running - if not do one.
__________________________________________________

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[dmchat]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/create/f65717a81524dcca33cd0a58085...

[dmchat]

https://www.thinkbroadband.com/_assets/speedtest/button/1670880754383686655-mini.png

[jbrennand]

Your link to BQM doiesnt work - as I said in the post - link it to "share live graph".

[dmchat]

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/99b30ddaa9311c82fa41d07d29233763ea...">My Broadband Ping</a>