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Keiranjf
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300MB upgrade today. Slow as hell. If anything, they're getting worse. A20

Hi I could do with some help, I upgraded today. Not really out of choice. I was paying more than it costs for the 300mb so thought, why not?

Anyways, My speeds are terrible. I was getting 240mb equivalent with the sh2 ac on 200mb. Now I've got the sh3 and my speeds are at their lowest, 24mbps down and at best 160mbps. If I ping anything its taking anywhere from 20ms to 90ms. Up was fine, I was getting around 23mbps however now its settled at 11mbps (again worse than I had originally). I've tried both hardwired and wireless. If I connect to the hub wirelessly the speeds are beyond a joke.

I have checked with wifi analyser and there's no one on the same channels. Besides, as I have said before I've tried it hardwired.

I phoned VM and personally I think they're fobbing me off. Both staff members at different times, said they wont upgrade to the sh3 for love nor money. First guy was going to swap back to the sh2 ac but the system wouldn't allow him to do it so in the end his only suggestion was downgrading.

Second call, the lady I spoke to said she won't upgrade because of so many issues with the sh3 then told me not to worry as my speeds would level out later LOL!

Last time I upgraded I had months of issues before VM finally admitted there was a problem and eventually it was resolved. I really cannot be bothered going through all that again, can someone confirm that VM are no longer allowing people with the sh2 ac to have the same package?? Will this resolve itself? Is there anything I can do?
 
Thanks



I'm not impressed at all.

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Keiranjf
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Re: 300MB upgrade today. Slow as hell. If anything, they're getting worse. A20

***********UPDATE**********

I did a hard reset and it's now working fine. Getting 370mbps on torrents and speedtests showing 339mbps.
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tommey
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Re: 300MB upgrade today. Slow as hell. If anything, they're getting worse. A20

Glad it's now working as intended.

Please leave some bandwidth for others in your area and turn off those torrents.....


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - Review 08/08/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Keiranjf
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Re: 300MB upgrade today. Slow as hell. If anything, they're getting worse. A20

Well there ain't no need to keep anything on. Downloaded my back ups for the new laptop in less than two mins. Was getting 389mbps. Very pleased Smiley Happy

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