Every evening our speed averages at about 2.5 when we are expecting up to 50mbps. Customer service apologised and nothing's changed. The phone calls to virgin are so long winded and all I want is a speed that reflects on what I'm paying for.
First of all if your speeds are satisfactory during none peak times I would guess that you are in an over sold area meaning way to many people using all of the available bandwidth
If this as only just started to occur or you are a new customer then I am afraid you are in for a very very long wait for any kind of fix
Now the best thing you can do at the moment is post information regarding your set up for example what hub you use if its used as standalone or in modem only mode with your own router and are the speed tests done wired or wireless.
Also please post your hubs stats you can access those by entering 192.168.0.1 in a web browser or 192.168.100.1 if you use modem only mode.
This is the poor quality of my Superhub 3 connection
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003987110). Our technicians are working to get this resolved and have set a review date of 3rd January 2018
I'm really sorry for any inconvenience this may cause.
All the best
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You can understand how dishonest this feels!!! You supplied me internet knowing there was an issue with speed in my area! If I have half of what I'm expected I'd expect to pay half. I would have gone with a cheaper provider otherwise