on 10-02-2016 20:14
09-01-2016 09:09 - edited 09-01-2016 09:10
Answered! Go to Answer
on 20-11-2017 15:33
Regarding my earlier reply, I had a look at my settings= I CANCELLED everything (Phone TV) and upgraded my broadband package to 200Mbps but my account shows that I now get the FULL HOUSE TV package, and although it says Vivid 200 optical fibre, its greyed out and the purple bar shows superfibre 50... Surely some mistake here??
Graham
on 20-11-2017 15:35
on 20-11-2017 16:35
on 20-11-2017 16:45
Just found it via another way, the max traffic rate i'm getting is: 57600000 VM sucks!!
Graham
on 20-11-2017 20:28
Here's what i found:
Graham
on 21-11-2017 07:47
And now my service has been disconnected from today- well done Virgin, you bunch of tossers! I UPGRADED MY SERVICE, and asked you to switch off TV and telephone, BUT keep my internet running at 200Mbps, as I WORK FROM HOME. But instead, you pull the switch on everything!! I'm going to do a lot of explaining to my company, as to why I can't work from home now!
Thanks, this what I get for 15 years as a customer!!
Graham
on 21-11-2017 09:29
Now comes the twist..... When we shut down the TV broadband and telephone service it was in my name, however to get the 200Mbps speed upgrade, my partner joined, and signed the agreement- now she has an account, and mines, turned off. It says on her account that the service is available, and to activate the account we should turn off the router and reboot..... so far so good......
But we remember that when we signed up to the new service that we would be getting a new router............ and guess what??? NO NEW ROUTER ARRIVED! So, we have the connection but no equipment to run it! Brilliant VM, just brilliant! maybe its a new selling tactic, get the customer to part with money each month, but don't supply the equipment to run it!
I just love it!!
Graham
on 21-11-2017 09:34
reminds me of somebody...
@chippycc wrote:Now comes the twist..... When we shut down the TV broadband and telephone service it was in my name, however to get the 200Mbps speed upgrade, my partner joined, and signed the agreement- now she has an account, and mines, turned off. It says on her account that the service is available, and to activate the account we should turn off the router and reboot..... so far so good......
But we remember that when we signed up to the new service that we would be getting a new router............ and guess what??? NO NEW ROUTER ARRIVED! So, we have the connection but no equipment to run it! Brilliant VM, just brilliant! maybe its a new selling tactic, get the customer to part with money each month, but don't supply the equipment to run it!
I just love it!!
Graham
.
on 21-11-2017 16:12
I got the 200mb upgrade as well I haven't seen over 100mb, usually around 80mb. I was getting faster speeds on my 150mb.
on 21-11-2017 19:41