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Message 31 of 35
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Re: 300mb dropped to 20mb

Hello again thekopno1, 

Thanks for the additional info. 

Has the tech got back to you? 

Let us know if you need us to chase this up. 

Take care. 

Heather_J

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thekopno1
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Message 32 of 35
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Re: 300mb dropped to 20mb

No, the tech did not get back to me.
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Message 33 of 35
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Re: 300mb dropped to 20mb

Really sorry to hear this thekopno1,

 

I've checked things from this end for you and everything appears to be within range at the moment.

 

Has your connection performance since improved for you at all?

 

Nat_J


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thekopno1
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Message 34 of 35
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Re: 300mb dropped to 20mb

No,  not really. I ran a diagnostic and it came back with the error message that there are a a few problems with my home network. How ever I have already removed every device one by one and that did nothing. Do you have tech support i can sign up with ? 

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Message 35 of 35
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Re: 300mb dropped to 20mb

Hello thekopno1

The actual broadband connection is looking good and as you previously mentioned it may only be wireless difficulties. We have a guide that may help Getting the best WiFi Signal . We do have home device technical support available from Gadget rescue however it is not free.

Thank you

Nicola

Virgin Media Forum Team
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