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Superuser
Superuser
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Message 11 of 35
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Re: 200mb dropped to 20mb

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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Superuser
Superuser
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Message 12 of 35
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Re: 200mb dropped to 20mb

@Kippies levels are earlier in thread - theres not a lot wrong with them s far as i can see 

____________________

Tony
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Superuser
Superuser
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Message 13 of 35
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Re: 200mb dropped to 20mb

Yeah just want to see where upstream is now and if the RS errors have moved any.

 


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thekopno1
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Message 14 of 35
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Re: 200mb dropped to 20mb

Cheers guys.

Channel Type 2.0 2.0 N/A N/A
Channel ID 2 3 N/A N/A
Frequency (Hz) 31000000 24400000 N/A N/A
Ranging Status Success Success Other Other
Modulation 64QAM 64QAM N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 2 2 N/A N/A
Power Level (dBmV) 44.50 44.75 N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0
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thekopno1
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Message 15 of 35
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Re: 200mb dropped to 20mb


Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 139000000 147000000 155000000 163000000 171000000 179000000 187000000 195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 5.56 5.42 4.97 4.47 4.11 3.78 3.58 3.29
RxMER (dB) 37.09 37.64 37.09 37.36 36.61 37.09 37.64 36.84
Pre RS Errors Reset Counter 301 306 298 322 332 301 294 292
Post RS Errors Reset Counter 275 289 291 303 332 300 289 292
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Superuser
Superuser
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Message 16 of 35
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Re: 200mb dropped to 20mb

You've a range in power levels that could cause an issue- lets look at VM's side

Set up a BQM

 HERE

 Run it for say 24 hrs, and post the result.

 Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

BQM.jpg

 

 


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LostSoul1981
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Message 17 of 35
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Re: 200mb dropped to 20mb

I've noticed some significant slow down tonight.
Usually, when testing my speed, I get what I'm supposed to at any time of the day or night, week days and weekends.
Tonight, whilst downloading an update for a game on my Xbox One, I noticed it was downloading as low as 15mb/s.
Usually updates and games download at speeds around 150-180mb/s.
When doing a speed test tonight, struggled to hit 140mb/s download and 10mb/s upload.
My usually speeds are around 200+mb/s down and about 15mb/s up.
I know that the current download may affect the result a little, but a 25% drop in download speed is quite a bit.
Especially as the kind of download size would usually take barely 10 minutes, but has so far taken almost 20.

Are there any known issues currently in the Thurrock area?

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thekopno1
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Message 18 of 35
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Re: 200mb dropped to 20mb

@kippies thanks for all your help on this.
I did do a hard reset on the hub with a pin the other day with no positive result. Apparently you have to press for over 30 seconds for it to reset which I didn't know.
I have done that tonight and although the speed has returned for now I'm expecting it to drop out again tomorrow, so will check again then and post as per your advice below.
Thanks again
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thekopno1
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Message 19 of 35
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Re: 200mb dropped to 20mb

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thekopno1
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Message 20 of 35
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Re: 200mb dropped to 20mb

Hi
Got a new super hub 3.0 and changed the channel a few times to get over 200mb how ever after half a day the power drops to 20-30 mb this is before I have reconnected all the electronics.
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