Virgin Media Community

[dmclark]

Normally I get very good speeds up to 200mb but the last couple of days I am only getting 20-30Mb on both ethernet direct to hub and wifi. Is it possible for an engineer to run a check?

[Emma_C]

Hi Dmclark, 

Sorry about the slower speeds recently, this ins't what we like to hear. 

Have things picked up since your post?

If not have you done a reboot on the hub or signed in here to run a faults test?

Let us know how you're getting on, we're keen to help. 

Thanks. 

[dmclark]

Hi it’s picked up tonight to 100 but still short of the usual 180+

Slow times were daytime, seems to be faster at night.

i did reboot and diagnostic earlier in the week to no avail.

TW11 postcode by the way 

[Emma_C]

How're you connecting?

Is this via a WiFi or Ethernet connection?

Which hub do you have?

Do you use our Connect app? 

Thanks 🙂