Menu
Reply
  • 8
  • 0
  • 0
473894305847
Joining in
510 Views
Message 1 of 8
Flag for a moderator

2 Mbps right now ☹️

Hi, so I should be on up to 100Mbps but the last couple of days speed has been less than 4Mbps.

Have restarted router.

Area 22.

0 Kudos
Reply
  • 8.65K
  • 886
  • 1.34K
jbrennand
Alessandro Volta
464 Views
Message 2 of 8
Flag for a moderator

Re: 2 Mbps right now ☹️

Wired or wifi? Have you "tested my service"? What Hub do you have - do you have your own router?

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
  • 8
  • 0
  • 0
473894305847
Joining in
459 Views
Message 3 of 8
Flag for a moderator

Re: 2 Mbps right now ☹️

OK, my bad on this one, it's not a broadband issue, it's a hardware problem on the device.

I've realised it was only on my phone that speeds had dropped, and it was because Bluetooth uses the same chipset as the WiFi 😞

I don't generally tend to have Bluetooth on so this came as a suprise.

Test just now
Speed with Bluetooth = 350 Kbps
Speed without Bluetooth = 44 Mbps

0 Kudos
Reply
  • 8
  • 0
  • 0
473894305847
Joining in
454 Views
Message 4 of 8
Flag for a moderator

Re: 2 Mbps right now ☹️

Oh and just to add, quick solution for anybody with a WiFi speed problem while using Bluetooth is to change your devices to use the 5GHz radio instead of the 2.4GHz one.

In my case I'd had 5GHz disabled because on of my devices didn't support it, but now I have both enabled and my phone, with Bluetooth on, just hit 110Mbps Smiley Happy

In summary:
Bluetooth and WiFi both use 2.4GHz radio, switch to 5GHz WiFi.

0 Kudos
Reply
  • 8.65K
  • 886
  • 1.34K
jbrennand
Alessandro Volta
446 Views
Message 5 of 8
Flag for a moderator

Re: 2 Mbps right now ☹️

No probs - out of interest - what make/model is the phone.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 653
  • 33
  • 45
Forum Team
Forum Team
409 Views
Message 6 of 8
Flag for a moderator

Re: 2 Mbps right now ☹️

Hello 473894305847

 

Thank you for posting on  the forum, thank you for getting back on here and confirming this has now been resolved. If you need anything in the future please don't hesitate to get in touch.

 

In regards to any cable issues we have a text service available feel free to text us on 07533051809. Also if you're a Virgin Mobile customer you can text 07533016422 for assistance with anything mobile related.

 

Rob

0 Kudos
Reply
  • 8
  • 0
  • 0
473894305847
Joining in
407 Views
Message 7 of 8
Flag for a moderator

Re: 2 Mbps right now ☹️

Thanks Rob.

@jbrennand, it's a Motorola G5

0 Kudos
Reply
  • 653
  • 33
  • 45
Forum Team
Forum Team
404 Views
Message 8 of 8
Flag for a moderator

Re: 2 Mbps right now ☹️

You're welcome 473894305847, let us know if you need anything else.

 

Rob

0 Kudos
Reply