on 28-09-2021 21:35
i keep getting an issue with my 1gbps service, my down speeds have dropped to as low as 200/300 but my upspeeds arent even hitting 2mbps and are normally around 500kbps! not what i pay good money for..had 1gbps around 6weeks now and this is about the 4 or 5th time this has happened?
28-09-2021 21:51 - edited 28-09-2021 21:52
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
8 | 194750000 | 6.400002 | 38.605377 | QAM256 | 8 |
6 | 178750000 | 6.500000 | 38.605377 | QAM256 | 6 |
7 | 186750000 | 6.800003 | 38.605377 | QAM256 | 7 |
9 | 202750000 | 6.199997 | 38.983261 | QAM256 | 9 |
10 | 210750000 | 6.199997 | 38.605377 | QAM256 | 10 |
11 | 218750000 | 5.800003 | 38.605377 | QAM256 | 11 |
12 | 226750000 | 5.000000 | 38.605377 | QAM256 | 12 |
13 | 234750000 | 5.000000 | 38.605377 | QAM256 | 13 |
14 | 242750000 | 5.800003 | 38.605377 | QAM256 | 14 |
15 | 250750000 | 5.900002 | 38.983261 | QAM256 | 15 |
16 | 258750000 | 6.000000 | 38.983261 | QAM256 | 16 |
17 | 266750000 | 6.599998 | 38.983261 | QAM256 | 17 |
18 | 274750000 | 7.199997 | 38.983261 | QAM256 | 18 |
19 | 282750000 | 6.900002 | 38.983261 | QAM256 | 19 |
20 | 290750000 | 6.300003 | 38.605377 | QAM256 | 20 |
21 | 298750000 | 5.900002 | 38.983261 | QAM256 | 21 |
22 | 306750000 | 5.800003 | 38.605377 | QAM256 | 22 |
23 | 314750000 | 5.400002 | 38.605377 | QAM256 | 23 |
24 | 322750000 | 5.599998 | 38.983261 | QAM256 | 24 |
25 | 330750000 | 6.099998 | 38.605377 | QAM256 | 25 |
26 | 338750000 | 6.300003 | 38.605377 | QAM256 | 26 |
27 | 346750000 | 5.900002 | 38.983261 | QAM256 | 27 |
28 | 354750000 | 5.500000 | 38.983261 | QAM256 | 28 |
29 | 362750000 | 6.000000 | 38.605377 | QAM256 | 29 |
30 | 370750000 | 6.199997 | 38.605377 | QAM256 | 30 |
31 | 378750000 | 5.699997 | 38.983261 | QAM256 | 31 |
32 | 386750000 | 5.400002 | 38.983261 | QAM256 | 32 |
33 | 394750000 | 5.599998 | 38.983261 | QAM256 | 33 |
34 | 402750000 | 6.000000 | 38.983261 | QAM256 | 34 |
35 | 410750000 | 5.800003 | 38.605377 | QAM256 | 35 |
36 | 418750000 | 5.400002 | 38.605377 | QAM256 | 36 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
8 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.605377 | 8 | 0 |
11 | Locked | 38.605377 | 7 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 7 | 0 |
15 | Locked | 38.983261 | 6 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.983261 | 8 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.605377 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.605377 | 8 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
25 | Locked | 38.605377 | 6 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.605377 | 0 | 0 |
30 | Locked | 38.605377 | 7 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 38.983261 | 0 | 0 |
33 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 38.983261 | 6 | 0 |
35 | Locked | 38.605377 | 7 | 0 |
36 | Locked | 38.605377 | 0 | 0 |
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
37 | 94 | 4K | 1840 | QAM4096 | 424 |
3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
37 | Locked | 41 | 6.1 | 4693123 | 0 |
on 28-09-2021 21:53
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 41.770599 | 5120 KSym/sec | 64QAM | 3 |
2 | 39400000 | 41.520599 | 5120 KSym/sec | 64QAM | 4 |
3 | 32600000 | 41.770599 | 5120 KSym/sec | 16QAM | 5 |
4 | 25800000 | 41.020599 | 5120 KSym/sec | 16QAM | 6 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 6 | 0 |
Time Priority Description
Thu Jan 1 00:02:45 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:04:16 1970 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:04:37 1970 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:06:01 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 10 20:29:46 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 10 20:29:52 2021 | 3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 10 20:29:53 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 10 21:00:23 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Sep 10 21:01:23 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 13 04:09:41 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 13 06:41:31 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Sep 16 02:14:27 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Sep 16 21:33:25 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Sep 19 14:14:27 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Sep 19 20:19:05 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:07:32 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:34:07 2021 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:34:11 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:34:16 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:34:17 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:43:04 2021 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:43:08 2021 | 6 | CM-STATUS message sent. Event Type Code: 2; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:43:09 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:43:13 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:43:15 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:43:28 2021 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 12; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:43:58 2021 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:44:03 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:44:11 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:44:12 2021 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 17; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:44:14 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 20 10:44:16 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Sep 22 13:16:44 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Sep 22 20:22:52 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Sep 23 02:14:27 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Sep 23 15:25:48 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Sep 26 14:14:27 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Sep 27 10:35:29 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 28 18:59:17 2021 | 3 | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 28 18:59:17 2021 | 3 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 28 18:59:41 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 28 19:02:43 2021 | 3 | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 28 19:02:43 2021 | 3 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 28 19:03:07 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 28 20:20:53 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Sep 28 20:23:44 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 29-09-2021 16:43
on 01-10-2021 17:04
wow posted tuesday and still no reply, good to see the forums are so much better manned than the phones! really starting to rue my decision to upgrade to 1gbps
on 01-10-2021 17:57
Hi @minkimoo thanks for posting and welcome back to our community.
I am sorry to hear you're having slow download and upload speeds. I have located your account from here and would like to help resolve by sending a technician. I need to confirm some details, so I am going to send you a private message.
Regards
Lee_R
on 01-10-2021 18:51
Hi @minkimoo thanks for confirming your details.
I have booked the first available technician to attend your property. You can view and if necessary amend the appointment in your online account.
Regards
Lee_R