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peteh1989
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1gbps package only downloading at 44mbps

At my wits end with virgin. Have been having issues with my max download speed being locked to 44mbps for long intervals at a time for a while now. On phoning virgin they recommended I could upgrade to the 1gbps package at no extra cost (as I was out of contract.) They also said this would solve the issue since the new hub 4 can use more channels (was suspecting this was fob a off but went with it.) With the new hub installed low and behold I am still locked to 44 Mbps.

This is not a wifi issue, happens when connected straight to router with ethernet cable (have tried multiple cables all cat 6 and above)

The configuration and network logs are below, does anybody who knows about these things see anything wrong? (I'm assuming the warnings in the network log aren't good?)

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000002.59999838.983261QAM2561
21470000002.79999940.366287QAM2562
31550000003.40000238.983261QAM2563
41630000001.40000238.605377QAM2564
5171000000-0.20000138.605377QAM2565
61790000000.50000038.605377QAM2566
71870000000.09999838.983261QAM2567
81950000002.00000040.366287QAM2568
92030000001.20000138.983261QAM2569
102110000000.90000238.983261QAM25610
02190000001.00000012.222663UNSUPPORTED0
0227000000-0.2999998.179622UNSUPPORTED0
132350000000.09999840.366287QAM25613
142430000000.79999940.946209QAM25614
152510000000.70000138.983261QAM25615
16259000000-0.29999940.366287QAM25616
17267000000-2.79999938.983261QAM25617
18275000000-1.79999938.983261QAM25618
19283000000-1.79999938.983261QAM25619
20291000000-2.90000238.605377QAM25620
21299000000-3.29999938.605377QAM25621
22307000000-4.09999838.605377QAM25622
23315000000-4.29999937.355988QAM25623
24323000000-4.20000138.983261QAM25624
25331000000-4.09999837.355988QAM25625
26339000000-2.59999838.605377QAM25626
27347000000-2.09999838.983261QAM25627
28355000000-2.00000038.983261QAM25628
29363000000-3.70000138.983261QAM25629
30371000000-4.79999938.983261QAM25630
31379000000-4.50000038.605377QAM25631

 

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked000
2Locked3400
3Locked163110
4Locked3050381160
5Locked3488570
6Locked342930
7Locked305000
8Locked5406510600
9Locked3400
10Locked000
0NotLocked001779
0NotLocked3050087
13Locked3400
14Locked3400
15Locked305000
16Locked305000
17Locked3400
18Locked3400
19Locked305000
20Locked305000
21Locked3400
22Locked3400
23Locked305000
24Locked305000
25Locked3400
26Locked3400
27Locked305000
28Locked305000
29Locked3400
30Locked3400
31Locked26483520500

 

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM256759



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked -10.249012239915

 

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
wrkldJKDHSUBsgvca69834ncx



Primary Downstream Service Flow

SFID
11970
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
11969
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort

 

 

PriorityDescription
3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
3DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
4Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
5MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
5RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6SW Download INIT - Via Config file 87dsfd;kfoA,.iyewrkldJKDH
6CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
4Disruption during SW download - Power Failure
6SW Download INIT - Via Config file a69834ncxv9873254k;fg87ds
6CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6SW download Successful - Via Config file
6CM-STATUS message sent. Event Type Code: 4; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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jb66
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Re: 1gbps package only downloading at 44mbps

Your signal is poor and it's embarrasing they haven't picked it up. 

 

Channels 11 and 12 are so bad the hub can't use them and your OFDM is way too low, you need a technician to repair your connection

peteh1989
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Re: 1gbps package only downloading at 44mbps

Thanks for the reply

Do you know if virgin representatives pick up issues on here?  Not surprisingly have trouble getting through to them on phone and the website sends you around in circles, despite their world-class customer service. 

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jb66
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Re: 1gbps package only downloading at 44mbps

Yeah they check in on threads after a few days

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Emma_C
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Re: 1gbps package only downloading at 44mbps

Hi Peteh1989, 

Thanks for your post and welcome to our community. 

Really sorry for the issues you've been having lately, this isn't good at all. 

I've tried to have a look at the back end of things from here but I've not been able to locate your account. 

Therefore I'll pop you a personal message now and grab some details. I look forward to hearing back from you soon. 

Emma_C - Forum Team
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