on 14-09-2021 20:39
Hi there,
Yesterday I got my hub 4 and 1gb broadband upgrade, coming from 350mb.
I put it straight into modem mode and ran various speed tests from my server and was disappointed to see I was only getting 500 - 600mb download speed.
my server is connected to a wired gigabyte network, I moved the server next to the hub 4, so server- -my router- - hub 4. I got the same speeds as above, so this ruled out my internal network.
I then put the hub 4 back into router mode and got the same results again.
I then went to the Sam Knows Real speed test web site while connected direct to the hub 4 and the internal speed was more like what I should expect from my server on my network.
I was getting around 936mb download.
So my question is why the massive drop in speed when coming straight out of the hub 4 ?
In testing there is only one small cat 5e cable between the hub 4 and my router, and one more cable to the server.
thanks.
Answered! Go to Answer
on 15-09-2021 07:43
Your downstream power levels need adjustment - I've marked that for staff to take a look and advise, it'll probably need a technician visit, and they'll arrange that if needed.
on 14-09-2021 20:48
on 14-09-2021 20:55
log into hub3/4 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
on 14-09-2021 21:10
Thanks for the quick reply, I did change the main one between the hub 4 and my router.
on 14-09-2021 21:13
Thanks for the reply, I can’t seem to post the results as it says I have reached 2000 characters
on 14-09-2021 22:14
When I figure out how to post the results from an iPad I will do.
I can’t copy and paste any of it and add it as it does not like the context, even a small section, and I can only seem to save as a txt file which I can’t attach.
if I could save a photo I would be able to attach.
on 15-09-2021 02:55
Hi…I’m having a very similar issue with my 1GB connection except sometimes Im getting 900 odds download to Hub4 but often get 300 to 700 as well…from hub to pc - no other connections, i get around 5-600 mostly. Regards the posting - I think you just ignore the error message on the post and press the same button again if that makes sense!
15-09-2021 07:38 - edited 15-09-2021 07:41
Thanks very much, that worked a treat.
I hope you get your issue resolved as well.
on 15-09-2021 07:39
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
26 | 339000000 | 12.000000 | 38.605377 | QAM256 | 26 |
1 | 139000000 | 10.199997 | 38.605377 | QAM256 | 1 |
2 | 147000000 | 10.199997 | 38.983261 | QAM256 | 2 |
3 | 155000000 | 10.000000 | 38.605377 | QAM256 | 3 |
4 | 163000000 | 10.000000 | 38.605377 | QAM256 | 4 |
5 | 171000000 | 9.800003 | 38.605377 | QAM256 | 5 |
6 | 179000000 | 10.000000 | 38.605377 | QAM256 | 6 |
7 | 187000000 | 9.800003 | 38.983261 | QAM256 | 7 |
8 | 195000000 | 10.000000 | 38.605377 | QAM256 | 8 |
9 | 203000000 | 9.699997 | 38.605377 | QAM256 | 9 |
10 | 211000000 | 9.599998 | 38.605377 | QAM256 | 10 |
11 | 219000000 | 9.099998 | 38.605377 | QAM256 | 11 |
12 | 227000000 | 8.199997 | 38.605377 | QAM256 | 12 |
13 | 235000000 | 7.599998 | 38.605377 | QAM256 | 13 |
14 | 243000000 | 7.699997 | 38.605377 | QAM256 | 14 |
15 | 251000000 | 7.900002 | 37.636276 | QAM256 | 15 |
16 | 259000000 | 8.500000 | 38.605377 | QAM256 | 16 |
17 | 267000000 | 9.099998 | 37.636276 | QAM256 | 17 |
18 | 275000000 | 10.099998 | 38.605377 | QAM256 | 18 |
19 | 283000000 | 10.300003 | 38.605377 | QAM256 | 19 |
20 | 291000000 | 10.599998 | 38.605377 | QAM256 | 20 |
21 | 299000000 | 10.500000 | 38.605377 | QAM256 | 21 |
22 | 307000000 | 10.400002 | 38.605377 | QAM256 | 22 |
23 | 315000000 | 10.900002 | 38.605377 | QAM256 | 23 |
24 | 323000000 | 10.900002 | 38.605377 | QAM256 | 24 |
25 | 331000000 | 11.599998 | 38.605377 | QAM256 | 25 |
27 | 347000000 | 12.199997 | 38.605377 | QAM256 | 27 |
28 | 355000000 | 11.599998 | 37.636276 | QAM256 | 28 |
29 | 363000000 | 11.099998 | 37.636276 | QAM256 | 29 |
30 | 371000000 | 10.599998 | 37.636276 | QAM256 | 30 |
31 | 379000000 | 10.000000 | 37.636276 | QAM256 | 31 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
26 | Locked | 38.605377 | 0 | 0 |
1 | Locked | 38.605377 | 0 | 0 |
2 | Locked | 38.983261 | 0 | 0 |
3 | Locked | 38.605377 | 0 | 0 |
4 | Locked | 38.605377 | 0 | 0 |
5 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 38.605377 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 37.636276 | 0 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 37.636276 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.605377 | 0 | 0 |
20 | Locked | 38.605377 | 0 | 0 |
21 | Locked | 38.605377 | 0 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
25 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.605377 | 0 | 0 |
28 | Locked | 37.636276 | 0 | 0 |
29 | Locked | 37.636276 | 0 | 0 |
30 | Locked | 37.636276 | 0 | 0 |
31 | Locked | 37.636276 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 39 | 9.2 | 16932794 | 0 |
on 15-09-2021 07:40
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 43.770599 | 5120 KSym/sec | 64QAM | 4 |
2 | 46200000 | 44.270599 | 5120 KSym/sec | 64QAM | 3 |
3 | 53700000 | 44.270599 | 5120 KSym/sec | 64QAM | 2 |
4 | 60300000 | 45.270599 | 5120 KSym/sec | 64QAM | 1 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |