1gb hub 4

[taycar1011]

I’ve had 1gb installed today with a hub4.  Haven’t clocked over 400 while stood next to the router yet and getting an average of 20-30 in upstairs bedroom.  Engineer said there was a known problem in the area, but the website says that’s not the case.  What’s the easiest way to speak to someone about this?  I don’t have a virgin phone line, so can’t call 150

[taycar1011]

Thank you! Much appreciated!

[Zak_M]

Good morning @taycar1011, 

How have things been with the 3rd pod now being added? 

Kind regards,

Zak_M

[taycar1011]

the third one is 30 feet from the router on the same floor and a wi-fi Speedtest just now clocked 460 standing next to the router and 219 next to the pod.  But I’m not sure what (if anything) can be done about that.

[Adduxi]

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@taycar1011 wrote:

the third one is 30 feet from the router on the same floor and a wi-fi Speedtest just now clocked 460 standing next to the router and 219 next to the pod.  But I’m not sure what (if anything) can be done about that.

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That's how wifi extenders work,  they drop speed on each hop.  Unless they have triband wifi or connected via cable as a backhaul.  I don't think the Pods can do either.

[taycar1011]

It’s not how my upstairs ones are working, which now get faster speeds than they did before the pods were fitted and get far faster speeds than the one mentioned above

[Lee_R]

Hi taycar1011 thanks for coming back to us.

I am sorry to hear that your WiFi speeds issue is still ongoing.  I would like to take a closer look.  I am going to send you a private message.

Regards

Lee_R