on 12-03-2023 14:58
Upgraded last year to 1gb broadband. Got the new hub 4 but never managed to achieve the 1gb either via cable or WiFi... downgraded to 500mbps and went back to my hub 3 instead of the 4 zero issues.... now I'm using the hub 4 and yet again I can't get the speeds promised... so far I've waisted 3 hours on the phone to virgin and zero help.... anyone got any ideas before I look to cancel my contract altogether.
Answered! Go to Answer
12-03-2023 15:08 - edited 12-03-2023 15:10
A Hub4 (and Hub3) has wifi5 - it will only ever achieve ~600Mbps on a single device - its just physics. It can get ~500 on two devices simultaneously - to deliver the ~1GB bandwidth.
To get higher on a single device - you must have wifi6. Note the Hub5 is wifi6 - or you can buy your own equipment.
On cable - test speeds this way...
________________________________
As you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub. This ensures that NO other devices are connected
Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.
If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third
https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163
https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321
https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...
12-03-2023 15:08 - edited 12-03-2023 15:10
A Hub4 (and Hub3) has wifi5 - it will only ever achieve ~600Mbps on a single device - its just physics. It can get ~500 on two devices simultaneously - to deliver the ~1GB bandwidth.
To get higher on a single device - you must have wifi6. Note the Hub5 is wifi6 - or you can buy your own equipment.
On cable - test speeds this way...
________________________________
As you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub. This ensures that NO other devices are connected
Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.
If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third
https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163
https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321
https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...
on 12-03-2023 15:30
Sorry I gave the wrong info... I have rhe hub 5 which is only pudding out 35mbps up to 254mbps
on 12-03-2023 15:41
on 12-03-2023 15:43
Great. Thanks for your speedy response
on 12-03-2023 16:47
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 1.4 | 37.6 | QAM256 | 25 |
6 | 178750000 | 3.7 | 37.6 | QAM256 | 6 |
7 | 186750000 | 3.6 | 38.6 | QAM256 | 7 |
8 | 194750000 | 3.5 | 37.6 | QAM256 | 8 |
9 | 202750000 | 3.6 | 37.6 | QAM256 | 9 |
10 | 210750000 | 3.5 | 38.6 | QAM256 | 10 |
11 | 218750000 | 3.2 | 38.6 | QAM256 | 11 |
12 | 226750000 | 2.7 | 37.6 | QAM256 | 12 |
13 | 234750000 | 1.8 | 37.6 | QAM256 | 13 |
14 | 242750000 | 1.4 | 37.6 | QAM256 | 14 |
15 | 250750000 | 2 | 37.4 | QAM256 | 15 |
16 | 258750000 | 2.8 | 38.6 | QAM256 | 16 |
17 | 266750000 | 3.4 | 38.6 | QAM256 | 17 |
18 | 274750000 | 3.6 | 39 | QAM256 | 18 |
19 | 282750000 | 2.7 | 37.6 | QAM256 | 19 |
20 | 290750000 | 1.3 | 37.4 | QAM256 | 20 |
21 | 298750000 | 0.5 | 37.6 | QAM256 | 21 |
22 | 306750000 | 0.7 | 37.6 | QAM256 | 22 |
23 | 314750000 | 0.4 | 37.6 | QAM256 | 23 |
24 | 322750000 | 0.6 | 37.4 | QAM256 | 24 |
26 | 338750000 | 1.3 | 37.6 | QAM256 | 26 |
27 | 346750000 | 0.7 | 37.6 | QAM256 | 27 |
28 | 354750000 | 1.1 | 38.6 | QAM256 | 28 |
29 | 362750000 | 0.7 | 37.4 | QAM256 | 29 |
30 | 370750000 | -0.4 | 37.6 | QAM256 | 30 |
31 | 378750000 | -0.4 | 37.4 | QAM256 | 31 |
32 | 386750000 | 0.1 | 37.6 | QAM256 | 32 |
33 | 394750000 | -0.2 | 37.6 | QAM256 | 33 |
34 | 402750000 | -0.3 | 37.6 | QAM256 | 34 |
35 | 410750000 | 0.2 | 37.6 | QAM256 | 35 |
36 | 418750000 | 0.5 | 37.6 | QAM256 | 36 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 37.636276 | 0 | 0 |
6 | Locked | 37.636276 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 37.636276 | 0 | 0 |
9 | Locked | 37.636276 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 37.636276 | 0 | 0 |
13 | Locked | 37.636276 | 0 | 0 |
14 | Locked | 37.636276 | 0 | 0 |
15 | Locked | 37.355988 | 0 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 37.636276 | 0 | 0 |
20 | Locked | 37.355988 | 0 | 0 |
21 | Locked | 37.636276 | 0 | 0 |
22 | Locked | 37.636276 | 0 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 37.355988 | 0 | 0 |
26 | Locked | 37.636276 | 0 | 0 |
27 | Locked | 37.636276 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 37.355988 | 0 | 0 |
30 | Locked | 37.636276 | 0 | 0 |
31 | Locked | 37.355988 | 0 | 0 |
32 | Locked | 37.636276 | 0 | 0 |
33 | Locked | 37.636276 | 0 | 0 |
34 | Locked | 37.636276 | 0 | 0 |
35 | Locked | 37.636276 | 0 | 0 |
36 | Locked | 37.636276 | 0 | 0 |
37 | 94 | 4K | 1800 | QAM4096 | 424 |
37 | Locked | 40 | 0.8 | 236151821 | 0 |
on 14-03-2023 18:57
Hi @AnthonyG1893 thanks for posting and welcome to our community.
Sorry to hear you're getting slow speeds via your hub 5 and for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
on 14-03-2023 19:09
Speed test the service to a router mode Hub + your device with the link below.
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to see all the stats.
The speed at the Hub should reflect your subscription.