1Gig broadband only returning 500MB speed

[Eckethump63]

Hi

I've just upgraded my account to the 1Gig broadband only service and I'm dissapointed to see that the download rates or only marginally better than the 500MB I was on.  i.e returning from 450 to 550 on speedtests.

The upload as increased to the advertised 52Mbps.

Here's my logs if the help:

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

19	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	38.983261	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.366287	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	38.983261	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.946209	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
20	Locked	40.946209	0	0
21	Locked	40.946209	0	0
22	Locked	40.946209	0	0
23	Locked	40.366287	0	0
24	Locked	38.983261	0	0
25	Locked	38.983261	0	0
26	Locked	40.366287	0	0
27	Locked	38.983261	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

392

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

42

9.1

17222460

0

[legacy1]

---

@AStott wrote:

Then why try and sell people 1gig, if the average device will not reach anything near? 

---

Its not for VM to know if your device will be fine or not thats down to you, if your not happy downgrade or get a better laptop or PC.