1Gig Service Shocking

[Politegpig66]

have had the 1Gig nearly 12 months I believe. I think at the start I may have had 900Mbps.

However for as long as I can remember it has been half that. I put off and put off contacting Virgin as the customer service set up is very "frustrating"

Anyway picked up the courage to wait on hold, reboot hub, reboot hub etc.

They send engineer out, he cant fix it. Tells me a technician will be with me tomorrow. hahaha.

I wait and wait. no technician.

I call up and the usual script - I flatlt refuse to reboot. They said I will get a call in 2 hours. hahaha. no.

Next day I missed 3 private number calls. I call Virgin today, we were sending a technician to you yesterday but guess what - no one came (because he couldn't get me on the phone?) They dont need to ring me - Just tell me someone is coming out in the first place and I will be here.

Anyway, called today and the guy wanted me to reboot it. omg.

Paying for something I only get half of and an engineer on the ground cant fix it, but they think if I reboot it it might sort it.

Now they are offering me a wifi 5 connection or something??

[Politegpig66]

Update!
We will get a virtual technician to call you and help. If he cant we will send an engineer out. HAHAHAHA. You sent an engineer out 3 days ago and he couldn't sort it!. So I go back a step in the order of escalation?

Been with these for 21 years plus from telewest, blueyonder etc. I cant wait till competitors reach my area and offer 1gig or more.

[-tony-]

you can wait for the tech be that virtual or actual or post some info on here - how are you testing the speed - wired or wifi

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

[Politegpig66]

Thanks Tony for the response. I was ranting more than anything but after your suggestion I am trying to 192.168.100.1 but times out.

Internet is fine but cant get to Superhub to get the info you told me to post.

Any ideas what I can do? I do appreciate you taking the time to post mate!.

[jpeg1]

Try 192.168.0.1.  If that doesn't work, do a factory reset with the pin switch. 

[Jonny-M]

If you have an engineer appointment booked and don't answer your phone when they call then that's your problem really. 

[Richw1982]

Hi, what are you getting using RealSpeed - SamKnows

[Politegpig66]

Here is my current Upstream

Refresh data

3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	40.020599	5120 KSym/sec	64QAM	6
2	32600000	40.770599	5120 KSym/sec	64QAM	5
3	39400000	40.770599	5120 KSym/sec	64QAM	4
4	46200000	41.270599	5120 KSym/sec	64QAM	3

[Politegpig66]

Here is the downstream

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
25	331000000	2.099998	35.779911	QAM256	25
1	139000000	7.400002	36.386890	QAM256	1
2	147000000	7.099998	36.609653	QAM256	2
3	155000000	7.000000	36.609653	QAM256	3
4	163000000	6.300003	36.386890	QAM256	4
5	171000000	5.800003	36.386890	QAM256	5
6	179000000	5.400002	36.609653	QAM256	6
7	187000000	5.400002	36.386890	QAM256	7
8	195000000	5.099998	36.609653	QAM256	8
9	203000000	4.800003	36.386890	QAM256	9
10	211000000	4.500000	36.386890	QAM256	10
11	219000000	4.500000	36.609653	QAM256	11
12	227000000	4.300003	36.609653	QAM256	12
13	235000000	4.000000	36.609653	QAM256	13
14	243000000	3.700001	36.609653	QAM256	14
15	251000000	3.500000	35.595078	QAM256	15
16	259000000	3.500000	36.609653	QAM256	16
17	267000000	3.400002	36.386890	QAM256	17
18	275000000	3.299999	36.386890	QAM256	18
19	283000000	3.000000	36.386890	QAM256	19
20	291000000	2.700001	36.386890	QAM256	20
21	299000000	2.400002	36.386890	QAM256	21
22	307000000	2.200001	36.386890	QAM256	22
23	315000000	2.099998	35.595078	QAM256	23
24	323000000	2.200001	35.779911	QAM256	24
26	339000000	1.799999	35.779911	QAM256	26
27	347000000	1.500000	35.595078	QAM256	27
28	355000000	1.299999	35.595078	QAM256	28
29	363000000	0.799999	35.779911	QAM256	29
30	371000000	0.599998	35.595078	QAM256	30

[jpeg1]

Nothing wrong with the upstream.  There's a less than optimum tilt on the downstream levels across the spectrum, and the SNRs could be better.

Where is the rest of the downstream data showing data errors?