on 20-08-2021 11:28
have had the 1Gig nearly 12 months I believe. I think at the start I may have had 900Mbps.
However for as long as I can remember it has been half that. I put off and put off contacting Virgin as the customer service set up is very "frustrating"
Anyway picked up the courage to wait on hold, reboot hub, reboot hub etc.
They send engineer out, he cant fix it. Tells me a technician will be with me tomorrow. hahaha.
I wait and wait. no technician.
I call up and the usual script - I flatlt refuse to reboot. They said I will get a call in 2 hours. hahaha. no.
Next day I missed 3 private number calls. I call Virgin today, we were sending a technician to you yesterday but guess what - no one came (because he couldn't get me on the phone?) They dont need to ring me - Just tell me someone is coming out in the first place and I will be here.
Anyway, called today and the guy wanted me to reboot it. omg.
Paying for something I only get half of and an engineer on the ground cant fix it, but they think if I reboot it it might sort it.
Now they are offering me a wifi 5 connection or something??
on 20-08-2021 11:48
on 20-08-2021 12:09
you can wait for the tech be that virtual or actual or post some info on here - how are you testing the speed - wired or wifi
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
on 20-08-2021 14:41
Thanks Tony for the response. I was ranting more than anything but after your suggestion I am trying to 192.168.100.1 but times out.
Internet is fine but cant get to Superhub to get the info you told me to post.
Any ideas what I can do? I do appreciate you taking the time to post mate!.
on 20-08-2021 15:07
Try 192.168.0.1. If that doesn't work, do a factory reset with the pin switch.
on 20-08-2021 22:04
If you have an engineer appointment booked and don't answer your phone when they call then that's your problem really.
on 20-08-2021 22:27
Hi, what are you getting using RealSpeed - SamKnows
on 21-08-2021 09:16
Here is my current Upstream
1 | 25800000 | 40.020599 | 5120 KSym/sec | 64QAM | 6 |
2 | 32600000 | 40.770599 | 5120 KSym/sec | 64QAM | 5 |
3 | 39400000 | 40.770599 | 5120 KSym/sec | 64QAM | 4 |
4 | 46200000 | 41.270599 | 5120 KSym/sec | 64QAM | 3 |
on 21-08-2021 09:16
Here is the downstream
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
25 | 331000000 | 2.099998 | 35.779911 | QAM256 | 25 |
1 | 139000000 | 7.400002 | 36.386890 | QAM256 | 1 |
2 | 147000000 | 7.099998 | 36.609653 | QAM256 | 2 |
3 | 155000000 | 7.000000 | 36.609653 | QAM256 | 3 |
4 | 163000000 | 6.300003 | 36.386890 | QAM256 | 4 |
5 | 171000000 | 5.800003 | 36.386890 | QAM256 | 5 |
6 | 179000000 | 5.400002 | 36.609653 | QAM256 | 6 |
7 | 187000000 | 5.400002 | 36.386890 | QAM256 | 7 |
8 | 195000000 | 5.099998 | 36.609653 | QAM256 | 8 |
9 | 203000000 | 4.800003 | 36.386890 | QAM256 | 9 |
10 | 211000000 | 4.500000 | 36.386890 | QAM256 | 10 |
11 | 219000000 | 4.500000 | 36.609653 | QAM256 | 11 |
12 | 227000000 | 4.300003 | 36.609653 | QAM256 | 12 |
13 | 235000000 | 4.000000 | 36.609653 | QAM256 | 13 |
14 | 243000000 | 3.700001 | 36.609653 | QAM256 | 14 |
15 | 251000000 | 3.500000 | 35.595078 | QAM256 | 15 |
16 | 259000000 | 3.500000 | 36.609653 | QAM256 | 16 |
17 | 267000000 | 3.400002 | 36.386890 | QAM256 | 17 |
18 | 275000000 | 3.299999 | 36.386890 | QAM256 | 18 |
19 | 283000000 | 3.000000 | 36.386890 | QAM256 | 19 |
20 | 291000000 | 2.700001 | 36.386890 | QAM256 | 20 |
21 | 299000000 | 2.400002 | 36.386890 | QAM256 | 21 |
22 | 307000000 | 2.200001 | 36.386890 | QAM256 | 22 |
23 | 315000000 | 2.099998 | 35.595078 | QAM256 | 23 |
24 | 323000000 | 2.200001 | 35.779911 | QAM256 | 24 |
26 | 339000000 | 1.799999 | 35.779911 | QAM256 | 26 |
27 | 347000000 | 1.500000 | 35.595078 | QAM256 | 27 |
28 | 355000000 | 1.299999 | 35.595078 | QAM256 | 28 |
29 | 363000000 | 0.799999 | 35.779911 | QAM256 | 29 |
30 | 371000000 | 0.599998 | 35.595078 | QAM256 | 30 |
on 21-08-2021 10:40
Nothing wrong with the upstream. There's a less than optimum tilt on the downstream levels across the spectrum, and the SNRs could be better.
Where is the rest of the downstream data showing data errors?