1Gig Package - Recieving 100MB!?

[AStott]

I have been having problems with my broadband for some time now. I used to be on the 500MB package but only ever received around 70MB via WI-FI.

Today, I switched to 1Gig and installed the Hub 4 router. I am now only getting 100MB - 150MB from the 1Gig.  

We have had 2 technicians out so far, and had the cable changed in the house. When they visit they always seem to pick up around 400MB on there speed testing device they bring, this is obviously tested wired, not wireless.

Wired internet is no use to me, so I need to use WI-FI. I always do a speed test with only 1 device connected to the internet (I pause the others on Virgin Connect). I also repeat this test with other devices such as laptops and phones. All speed tests are performed next to the router so signal strength can't be a problem.

Any ideas I can try? Virgin have turned off 2.4ghz bandwidth so only 5ghz in used, but it hasn't helped.

[jb66 · Accepted solution]

What wireless device are you using? Some wireless devices are rubbish and can't go fast

[legacy1]

This should be easy to understand and I don't see why people think other wise your on 500M you get 70M by wireless no less you then think I upgrade to 1G😣

[jem101]

@legacy1 

Nope  sorry, I’ve read this at least four or five times and it’s still a random selection of meaningless words.

[legacy1]

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@jem101 wrote:

@legacy1 

Nope  sorry, I’ve read this at least four or five times and it’s still a random selection of meaningless words.

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I only missed out the word "see".

[AStott]

Hi JB,

Thanks for replying. The main device I am using is:

System Model HP Pavilion x360 Convertible 14-ba1xx
OS Name Microsoft Windows 10 Home
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)

I have however, tried it on another HP Laptop, slightly newer, and also 2 mobile phones.

[risc19]

If you were only getting 70 on the 500 plan something is very wrong with your connection.

It's also very wrong that you only get 400 via ethernet cable.

Could you login to the hub and copy and paste all the data from network status.

We can have a look to see what's going on.

On another note I find it very concerning that virgin let you upgrade to 1gig when it couldn't even manage 500.

[jpeg1]

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@risc19 wrote:

On another note I find it very concerning that virgin let you upgrade to 1gig when it couldn't even manage 500.

---

Standard practice of the call centre staff.  Upselling to a higher speed contract when it will make no difference. 

[AStott]

Cable Modem StatusItemStatusCommentsCable Modem Status

Online

DOCSIS 3.1

Primary downstream channel

Locked

SC-QAM

Channel OverviewDownstreamUpstreamDOCSIS 3.0 channels

31

4

DOCSIS 3.1 channels

1

0

[AStott]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

26	338750000	7.4	38.6	QAM256	26
1	138750000	10.4	40.4	QAM256	1
2	146750000	10.3	40.4	QAM256	2
3	154750000	10.4	40.4	QAM256	3
4	162750000	10	40.4	QAM256	4
5	170750000	9.8	40.4	QAM256	5
6	178750000	9.7	40.4	QAM256	6
7	186750000	9.6	40.4	QAM256	7
8	194750000	9.2	40.4	QAM256	8
9	202750000	9.2	40.4	QAM256	9
10	210750000	9.1	39	QAM256	10
11	218750000	9.2	40.4	QAM256	11
12	226750000	9.1	39	QAM256	12
13	234750000	8.9	39	QAM256	13
14	242750000	8.8	39	QAM256	14
15	250750000	8.9	39	QAM256	15
16	258750000	9.2	38.6	QAM256	16
17	266750000	9.1	39	QAM256	17
18	274750000	8.7	38.6	QAM256	18
19	282750000	8.4	38.6	QAM256	19
20	290750000	8.4	39	QAM256	20
21	298750000	8.7	38.6	QAM256	21
22	306750000	8.9	39	QAM256	22
23	314750000	8.9	39	QAM256	23
24	322750000	8.5	39	QAM256	24
25	330750000	7.9	39	QAM256	25
27	346750000	7.6	39	QAM256	27
28	354750000	7.9	38.6	QAM256	28
29	362750000	7.8	37.6	QAM256	29
30	370750000	7.5	37.4	QAM256	30
31	378750000	6.9	37.6	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26	Locked	38.605377	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.366287	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	38.983261	0	0
11	Locked	40.366287	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.605377	0	0
17	Locked	38.983261	0	0
18	Locked	38.605377	0	0
19	Locked	38.605377	0	0
20	Locked	38.983261	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
25	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.605377	0	0
29	Locked	37.636276	0	0
30	Locked	37.355988	0	0
31	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

39

3.8

399667815

0