on 22-03-2022 19:22
It's been many days since I noticed that the online movie speed is particularly slow, and when I checked the speed I found that it was only an average of 30Mb. (Yesterday only average 15Mb) In the past, I had tested it and it was around 1000Mb, so I don't know what's wrong.
Answered! Go to Answer
on 28-03-2022 20:49
Thanks for your reply @jackjj
I'm pleased that we have arranged an engineer visit for you. To view your appointment please log into https://virg.in/myVM and select 'My Account' - 'Track your Order.'
Kind regards,
Serena
on 23-03-2022 01:08
on 23-03-2022 18:10
23-03-2022 19:34 - edited 23-03-2022 19:35
Guess you have lots of people in your area downloading
test here to see if 1x is the same as 6x
UK Broadband Speed Test | thinkbroadband
on 23-03-2022 19:51
Hi legacy1,
Look like 1x is not the same as 6x
on 23-03-2022 20:01
on 23-03-2022 20:22
@jackjj wrote:It's been many days since I noticed that the online movie speed is particularly slow, and when I checked the speed I found that it was only an average of 30Mb. (Yesterday only average 15Mb) In the past, I had tested it and it was around 1000Mb, so I don't know what's wrong.
There is clearly something wrong on the VM network.
You should post the stats from your HUB:
on 23-03-2022 20:22
on 23-03-2022 20:28
Hi carl_pearce,
Primary downstream channel - Locked. Is that the reason?
on 23-03-2022 20:30
@jackjj wrote:Hi carl_pearce,
Primary downstream channel - Locked. Is that the reason?
You are missing your DOCSIS 3.1 channel for a start (You should have one downstream)!
Could you post the other tab data, copy paste as text if you can, between multiple posts.