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1Gig Hub 3

PhatEd
Tuning in

Hi,

 

Just upgraded from 500MB on a Hub 3 to 1Gig. Woman on the phone who did my upgrade said that the Hub 3 will work fine. It's been a couple of hours and the connection is still showing as 500MB after a router reboot.

Is the Hub 3 compatible with the 1Gig connection as 1Gig is DOCSIS 3.1 as I understand it and the Hub 3 supports up to DOCSIS 3.0?

How long should the upgrade in speed take? My account is now showing me as having 1Gig but I haven't received an emails at all for the change in contract / speed.

I have got a Hub 5 which I was sent before Christmas which I had no end of problems with with dropping connection etc and I managed to get my Hub 3 reactivated and it worked fine. It turned out that there was a problem with my line to the house and this has since been resolved, but I am reluctant to plug the Hub 5 back in in fear of having the same issues again. Should I do this to test? I don't want to if the Hub 3 will work with 1Gig.

Current stats on Hub 3:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000009.938256 qam25
220300000011.638256 qam9
321100000011.438256 qam10
421900000011.338256 qam11
522700000011.540256 qam12
623500000011.338256 qam13
724300000010.338256 qam14
825100000010.138256 qam15
92590000001038256 qam16
1026700000010.338256 qam17
1127500000010.140256 qam18
122830000009.538256 qam19
132910000007.638256 qam20
14299000000938256 qam21
153070000009.838256 qam22
163150000009.838256 qam23
173230000009.838256 qam24
183390000001038256 qam26
193470000001038256 qam27
203550000009.838256 qam28
213630000009.840256 qam29
223710000009.838256 qam30
233790000009.938256 qam31
243870000001038256 qam32

 

Thanks

7 REPLIES 7

newapollo
Very Insightful Person
Very Insightful Person

Hi @PhatEd 

The hub3 can only go up to 600 and not 1 G

You would need to reactivate the hub 5.

Call 0800 953 9500 to re- activate the hub5. You will need the hub5 serial number, and your account number and area code.

 

EDIT, I'm not a broadband expert but those power levels look a little high to me. 

One for the  forum internet gurus should pick up on this and advise further, 

In the meantime post your Upstream levels and also the Network Logs as this may save time later if the connection is poor.

You could also set up a BQM monitor  at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

Dave
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Thanks for the reply newapollo.

I can confirm that I have activated the Hub 5 and it is connected and working with none of the previous issue I had before the line was replaced.

However, download speeds connected directly to the router via ethernet are maxing out at around 530Mbps? The router shows a connection of over 1Gig:

 

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

27685
1200000450 bps
42600 bytes
0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

27616
55000270 bps
42600 bytes
0 bps
16320 bytes
Best Effort

 

Any ideas or should this increase over time?

Thanks

PhatEd
Tuning in

Also the RealSpeed - SamKnows test just says Your Sam Knows enabled device is offline ....

PhatEd
Tuning in

Upstream levels:

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000043.55120QAM 641
253700000445120QAM 642
34620000043.55120QAM 643
43940000042.55120QAM 644

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

PhatEd
Tuning in

Speedtest on ethernet is giving me about 840Mb down and about 50Mb up now

As far as I know the SamKnows Realspeed test isn't enabled on the Hub 5. The fastest you will ever get via ethernet is around 940 (unless, of course, you have a PC with a 2.5Gb/s connection too match the Hub 5), so 850 isn't too shabby.

What's the downstream power levels like? As mentioned above the ones reported by the 3 were a bit on the high side.