1Gb/s service with a Hub5 but only getting 350Mb

[Pantsu]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.5	39	QAM 256	25
2	139000000	9.9	41	QAM 256	1
3	147000000	9.5	41	QAM 256	2
4	155000000	9.4	41	QAM 256	3
5	163000000	9.3	41	QAM 256	4
6	171000000	9.1	40	QAM 256	5
7	179000000	8.9	40	QAM 256	6
8	187000000	9	40	QAM 256	7
9	195000000	9.2	40	QAM 256	8
10	203000000	9	40	QAM 256	9
11	211000000	9	41	QAM 256	10
12	219000000	8.7	41	QAM 256	11
13	227000000	8.3	41	QAM 256	12
14	235000000	8	41	QAM 256	13
15	243000000	7.8	40	QAM 256	14
16	251000000	7.6	40	QAM 256	15
17	259000000	7.5	40	QAM 256	16
18	267000000	7.2	40	QAM 256	17
19	275000000	6.9	40	QAM 256	18
20	283000000	6.7	40	QAM 256	19
21	291000000	6.7	40	QAM 256	20
22	299000000	6.6	40	QAM 256	21
23	307000000	6.4	40	QAM 256	22
24	315000000	6.1	40	QAM 256	23
25	323000000	5.7	40	QAM 256	24
26	339000000	5.6	39	QAM 256	26
27	347000000	5.6	40	QAM 256	27
28	355000000	5.7	40	QAM 256	28
29	363000000	5.4	39	QAM 256	29
30	371000000	5	39	QAM 256	30
31	379000000	4.8	39	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	1	0
2	Locked	41	9	0
3	Locked	41	13	0
4	Locked	41	12	0
5	Locked	41	13	0
6	Locked	40	14	0
7	Locked	40	13	0
8	Locked	40	10	0
9	Locked	40	4	0
10	Locked	40	1	0
11	Locked	41	0	0
12	Locked	41	0	0
13	Locked	41	0	0
14	Locked	41	0	0
15	Locked	40	0	0
16	Locked	40	0	0
17	Locked	40	0	0
18	Locked	40	0	0
19	Locked	40	3	0
20	Locked	40	2	0
21	Locked	40	3	0
22	Locked	40	5	0
23	Locked	40	1	0
24	Locked	40	1	0
25	Locked	40	2	0
26	Locked	39	1	0
27	Locked	40	2	0
28	Locked	40	3	0
29	Locked	39	1	0
30	Locked	39	2	0
31	Locked	39	2	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	40	5120	QAM 64	1
1	43100000	39.8	5120	QAM 64	2
2	36600000	39.3	5120	QAM 64	3
3	30100000	39	5120	QAM 64	4
4	23600000	38.8	5120	QAM 64	5

Upstream bonded channels

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file

Allowed

1

Enabled

3.1

cmreg-vmdg660-bbt076-b.cm

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

237212

1230000450 bps

42600bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

237211

55000270 bps

42600bytes

0 bps

42600bytes

Best Effort

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Ethernet Link speed from switch to PC (Receive/Transmit):    1000/1000 (Mbps)

Assume a 65% account credit is comigng for every day I get 350Mb considering I'm paying for 1Gb?

[MUFFINTAST1C]

Sorry for the spam. I would consider upgrading to the Merlin FW if you're running the stock FW, much better and more customisation. A simple Google search will help you locate. I think posting links here is frowned upon.

[Pantsu]

Thanks all. Was already on 388.1 Merlin.

Reset SH5 to default/router mode. Speed tested both LAN & WAN and everything was full speed. Evidence pointed squarely at my RT-AX86U at that point. Changed SH5 back to modem mode. Backed up router settings. Reflashed 388.1 Merlin followed by a factory default. Reloaded my saved config and the speed dropped again. Curious.

Dirty flashed the recent Merlin 388.2 alpha and restested. Everything back to normal. Very odd that Merlin 388.1 **bleep** the bed randomly in the middle of use and wouldn't revert back. I had set up a new Wireguard VPN server so I can manage my NAS device on my LAN when not at home but doubtful that was the cause as that's been set back up and doesn't impact the speed at all. I only use it sporadically when out, anyway.

Never mind. It's all working as it should be, currently. Many thanks to everyone who took the time to contribute suggestions and advice to this thread. It is appreciated.

Cheers.

[Chris_W1]

Hi Pantsu, thanks for the message and welcome back to the forums/ 

I am sorry to hear that there has been an issue with the hub and the connection. 

I am happy to hear that you have been able to get things resolved. 

Please let us know if anything changes?

Chris.