1Gb Slow Speed

[moses2505]

just upgraded to 1gb Broadband and finding it to be much slower than expected

speeds fluctuate up and down and lucky to get 500-600 mb download

using a cabled connection

Refresh data
Item Status Comments
Acquired Downstream Channel(Hz) 306000000 Locked
Ranged Upstream Channel(Hz) 60300000 Ranged
Provisioning State Online Operational

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 306000000 8.1 40 QAM 256 22
2 138000000 7.2 39 QAM 256 1
3 146000000 7.8 39 QAM 256 2
4 154000000 8.3 40 QAM 256 3
5 162000000 8.1 40 QAM 256 4
6 170000000 7.7 40 QAM 256 5
7 178000000 7.5 40 QAM 256 6
8 186000000 8.1 40 QAM 256 7
9 194000000 8.6 40 QAM 256 8
10 202000000 8.3 40 QAM 256 9
11 210000000 8.1 40 QAM 256 10
12 218000000 7.5 40 QAM 256 11
13 226000000 7.5 40 QAM 256 12
14 234000000 7.8 40 QAM 256 13
15 242000000 8 40 QAM 256 14
16 250000000 8 40 QAM 256 15
17 258000000 7.4 40 QAM 256 16
18 266000000 6.9 40 QAM 256 17
19 274000000 6.5 40 QAM 256 18
20 282000000 6.5 40 QAM 256 19
21 290000000 7 40 QAM 256 20
22 298000000 7.5 40 QAM 256 21
23 314000000 8.4 41 QAM 256 23
24 322000000 8.3 41 QAM 256 24
25 330000000 8.2 40 QAM 256 25
26 338000000 8 40 QAM 256 26
27 346000000 8 40 QAM 256 27
28 354000000 8.3 40 QAM 256 28
29 362000000 8.6 41 QAM 256 29
30 370000000 9.1 41 QAM 256 30
31 378000000 9.2 41 QAM 256 31

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40 0 0
2 Locked 39 0 3
3 Locked 39 0 1
4 Locked 40 0 1
5 Locked 40 0 1
6 Locked 40 0 0
7 Locked 40 0 2
8 Locked 40 0 1
9 Locked 40 0 0
10 Locked 40 0 0
11 Locked 40 0 0
12 Locked 40 0 0
13 Locked 40 0 0
14 Locked 40 0 0
15 Locked 40 0 0
16 Locked 40 0 0
17 Locked 40 0 1
18 Locked 40 0 3
19 Locked 40 0 0
20 Locked 40 0 0
21 Locked 40 0 0
22 Locked 40 0 1
23 Locked 41 0 0
24 Locked 41 0 1
25 Locked 40 0 1
26 Locked 40 0 0
27 Locked 40 0 0
28 Locked 40 0 1
29 Locked 41 0 0
30 Locked 41 0 0
31 Locked 41 0 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 46.3 5120 QAM 64 1
2 53700000 45.8 5120 QAM 64 2
3 46200000 45.5 5120 QAM 64 3
4 39400000 45 5120 QAM 64 4

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

General Configuration
Network access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode 3.1
Config file cmreg-vmdg660-bbt076-b.cm

Primary Downstream Service Flow
SFID 56542
Max Traffic Rate 1230000450 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps

Primary Upstream Service Flow
SFID 56541
Max Traffic Rate 55000270 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 42600 bytes
Scheduling Type Best Effort

[moses2505]

Bump

[Kath_F]

Hi moses2505, 

Thanks for your post and I'm sorry to hear about the issues you have been having with your broadband speeds. I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,
 

[Kath_F]

Hi moses2505, 

Thanks for coming back to me via private message with your information. 

Taking a look at the Hub, things are looking fine in terms of your power and signal levels. The area is also looking good with no issues showing there. 

Some of the tests we need to run are not completing as the hub is in modem mode. 

Please put it back in to normal mode so we can run some further checks to help. Make sure you post back here once the hub is in normal mode so we can run the checks needed. 

Thanks, 

[moses2505]

Hub now back in router mode

[legacy1]

They will not find anything wrong with the hub in router mode😑

[moses2505]

There are only 2 options that i can see

Modem Mode and Router Mode, Hub is now in Router mode which i believe is the Normal default mode.