1GBPS INTERMITTENT INTERNET

[jSahota]

Coaxial plugged in tight etc. Works for 20 seconds max then cuts out for 5 seconds and repeats this, when it is working I get good speeds...

[jSahota]

Ping test here. Also nothiing showing in area status/service status etc 

[Zoie_P]

Hi JSahota, 

Thank you for your post, I am sorry that you are having issues.

I have managed to locate your account and cannot see any issues that may be causing this, I can see the hub has been online for two days, I would advise setting up a BQM to monitor any dropouts. You can do so here 

Zoie

[jSahota]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0f040b6a20fbf307c736f8403b8ac23ac5... The hub has been online, but it keeps dropping out . I am paying for virgin tv, 1000mbps and everything but cannot even last a minute without a 5-10 second drop out right now, what is this?

[John_GS]

Hi jSahota

Thanks for coming back to us.

All your downstream channels are out of spec - needs an engineer visit. 

I'll send a PM now.

Best,

[John_GS]

Thanks for joining me on PM jSahota

Just to update the thread, the engineer visit has been booked in.

This can be tracked and/or altered in your online account

Best,

[John_GS]

Hi @jSahota

Thanks for your message. We can't guarantee a time in the slot given, however, you can alter the visit in your online account

Best,

[legacy1]

Your BQM today looks ok with no packet loss.

can you do a ping -n 200 192.168.100.1

[jSahota]

Getting 400 mb on wired connection same with wireless, i had 1GB fine about 2 months ago. Connection seems inconsistent still with drops 

[Akua_A]

Thank you for the update @jSahota.

I have had a look into your account regarding this and can see you recently spoke to our team regarding this. I can also see you have a wifi pod being sent out to you in the resolution of this issue. Please let me know how the service is after installing the WIFI pod and if you need any further help.

Thanks,