on 28-09-2021 22:19
Coaxial plugged in tight etc. Works for 20 seconds max then cuts out for 5 seconds and repeats this, when it is working I get good speeds...
28-09-2021 22:22 - edited 28-09-2021 22:25
Ping test here. Also nothiing showing in area status/service status etc
on 01-10-2021 17:38
Hi JSahota,
Thank you for your post, I am sorry that you are having issues.
I have managed to locate your account and cannot see any issues that may be causing this, I can see the hub has been online for two days, I would advise setting up a BQM to monitor any dropouts. You can do so here
Zoie
on 06-10-2021 21:18
https://www.thinkbroadband.com/broadband/monitoring/quality/share/0f040b6a20fbf307c736f8403b8ac23ac5... The hub has been online, but it keeps dropping out . I am paying for virgin tv, 1000mbps and everything but cannot even last a minute without a 5-10 second drop out right now, what is this?
on 09-10-2021 10:57
Hi jSahota
Thanks for coming back to us.
All your downstream channels are out of spec - needs an engineer visit.
I'll send a PM now.
Best,
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on 11-10-2021 14:21
Thanks for joining me on PM jSahota
Just to update the thread, the engineer visit has been booked in.
This can be tracked and/or altered in your online account
Best,
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on 11-10-2021 19:01
Hi @jSahota
Thanks for your message. We can't guarantee a time in the slot given, however, you can alter the visit in your online account
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 11-10-2021 22:25
on 18-10-2021 23:41
Getting 400 mb on wired connection same with wireless, i had 1GB fine about 2 months ago. Connection seems inconsistent still with drops
on 21-10-2021 08:56
Thank you for the update @jSahota.
I have had a look into your account regarding this and can see you recently spoke to our team regarding this. I can also see you have a wifi pod being sent out to you in the resolution of this issue. Please let me know how the service is after installing the WIFI pod and if you need any further help.
Thanks,