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1GB running at 80mb

Pendry22
Joining in

I'm noticing a trend with the subjects on these forums, I had the hub 3 with 500mb internet, running smoothly with no issues.

Contract ran out and they "upgraded" me to 1GB internet, I've so far had about 6 phone calls with Virgin technical help who all don't seem to know a thing about the service they are providing. I explained I was using ethernet to connect to the hub, they did not know what ethernet is...

My service fluctuates from 40mb to 900mb they told me to restart my pc in safe mode to test the speed on Samknows, it was 800mb so they then said it is my pc at fault, never mind the fact that my xbox runs at 40mb and my phone.

I'm starting to wonder what the point is now, they say I should have a minimum 500mb and I only get that if I'm very lucky.

 

6 REPLIES 6

-tony-
Alessandro Volta

firstly what hub do you have and how are you connected are all connections to the hub or do you have your own router or any switches in the setup

try a full reset - dont think it will do anything bi=ut it gets it out of the way as VM are likely to want you to do that

post some info

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures and the configuration - to see those press on the grey buttons/boxes labelled - upstream - downstream - configuration

if its an earlier hub button is top right

____________________

Tony.
Sacked VIP

I am running a Hub 4, wired connection on the pc and wifi on the phone. I have reset the hub about 18 times various times.


Primary Upstream Service Flow

SFID
7243
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
253310000001.90000238.983261QAM25625
11390000003.20000138.983261QAM2561
21470000003.00000038.605377QAM2562
31550000003.00000038.983261QAM2563
41630000002.59999838.983261QAM2564
51710000002.20000138.983261QAM2565
61790000002.00000038.605377QAM2566
71870000001.90000238.983261QAM2567
81950000001.70000138.605377QAM2568
92030000001.70000138.983261QAM2569
102110000001.70000138.605377QAM25610
112190000001.90000238.605377QAM25611
122270000001.79999938.605377QAM25612
132350000001.79999938.983261QAM25613
142430000001.79999938.983261QAM25614
152510000001.90000238.983261QAM25615
162590000002.00000038.983261QAM25616
172670000002.20000138.983261QAM25617
182750000002.29999938.983261QAM25618
192830000002.40000238.983261QAM25619
202910000002.59999840.366287QAM25620
212990000002.59999838.983261QAM25621
223070000002.29999938.983261QAM25622
233150000002.09999840.366287QAM25623
243230000001.79999938.983261QAM25624
263390000002.09999838.983261QAM25626
273470000002.20000140.366287QAM25627
283550000002.00000038.983261QAM25628
293630000001.90000238.983261QAM25629
303710000001.90000238.983261QAM25630
313790000001.79999938.983261QAM25631


 

3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM4096 759


3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 Locked 41 -1.0 417119429 0

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 48.270599 5120 KSym/sec 64QAM 2
2 39400000 47.770599 5120 KSym/sec 64QAM 4
3 46200000 47.770599 5120 KSym/sec 64QAM 3
4 60300000 49.270599 5120 KSym/sec 64QAM 1


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 1 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0

General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
wrkldJKDHSUBsgvca69834ncxv987


Primary Downstream Service Flow
SFID
7244
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow
SFID
7243
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort

-tony-
Alessandro Volta

nothing wrong in the stats  theres a second page to the downstream stats post that

do you only have the one wired connection - if so try reseating the lan cable at both ends if that does not help try a different lan cable - if you have multiple wired connections then i would not think all cables are iffy - 80meg on wired is typical of a poor lan cable or connection

wifi - try splitting the bands and turning off wifi optimisation

____________________

Tony.
Sacked VIP