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1GB hub 4 slow downloads and high Latency

dsg257
Tuning in

on ‎17-02-2022 01:52

Hi, have been on the phone 2 times with agents trying to fix this problem. I have the 1Gbit internet and a hub 4  but my download speed is very slow anything between 200 - 700 Mb after a lot of troubler shooting with the second agent. ii went into safe mode and got a connection of 900 Mb great but still not the advertised speed  but back in windows varies greatly 

Results from Ookla are as follows

Date Latency Download Upload ConnType ServerName internal ip external ip
Feb/16/2022 14:36 21.785 932.0436 51.93597 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/16/2022 14:28 20.719 925.8514 52.84037 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/15/2022 11:44 35.415 193.2787 52.11551 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/15/2022 11:26 20.616 247.6272 52.66256 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/15/2022 11:24 20.358 191.5376 52.50916 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/15/2022 11:15 20.648 275.5708 51.95883 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/14/2022 20:44 20.765 883.3608 52.49827 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/14/2022 18:14 20.341 947.9464 52.45549 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/14/2022 17:43 35.736 479.379 52.46667 Ethernet Dublin 192.168.0.222 [REMOVED]
Feb/14/2022 17:42 25.13 372.2351 51.99803 Ethernet Preston 192.168.0.222 [REMOVED]
Feb/14/2022 17:40 27.593 407.2165 51.43077 Ethernet Douglas 192.168.0.222 [REMOVED]
Feb/14/2022 17:37 28.17 408.4642 52.06186 Ethernet Edinburgh 192.168.0.222 [REMOVED]
Feb/14/2022 17:34 20.291 591.8135 52.38108 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/14/2022 13:51 28.466 699.4733 52.7448 Ethernet Edinburgh 192.168.0.222 [REMOVED]
Feb/14/2022 13:50 19.767 824.6062 52.60081 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/14/2022 9:28 20.055 631.3583 52.67169 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/14/2022 7:38 20.357 948.1416 52.56941 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/14/2022 0:54 286.165 109.7585 37.53485 Ethernet Newcastle Upon Tyne 10.21.18.6 [REMOVED]
Feb/13/2022 18:25 293.644 121.3557 34.54137 Ethernet Newcastle Upon Tyne 10.9.18.3 [REMOVED]
Feb/12/2022 21:35 21.557 256.1331 51.38266 Ethernet Newcastle upon Tyne 192.168.1.150 [REMOVED]
Feb/08/2022 20:48 20.543 65.21844 51.15698 Ethernet Newcastle upon Tyne 192.168.1.150 [REMOVED]
Feb/08/2022 19:22 20.891 221.3414 52.43092 Ethernet Newcastle upon Tyne 192.168.1.150 [REMOVED]
Feb/08/2022 18:50 21.297 265.132 52.18253 Ethernet Newcastle upon Tyne 192.168.1.150 [REMOVED]
Feb/08/2022 14:33 21.744 271.7518 52.51504 Ethernet Newcastle upon Tyne 192.168.1.150 [REMOVED]
Feb/08/2022 13:52 21.167 361.2993 52.36264 Ethernet Newcastle upon Tyne 192.168.1.150 [REMOVED]
Feb/08/2022 13:27 21.497 150.9176 52.62695 Ethernet Newcastle upon Tyne 192.168.1.150 [REMOVED]
Feb/08/2022 13:22 22.22 178.8005 52.51887 Ethernet Newcastle upon Tyne 192.168.1.150 [REMOVED]
Feb/08/2022 13:05 20.878 235.0456 52.44374 Ethernet Newcastle upon Tyne 192.168.1.150 [REMOVED]
Feb/08/2022 13:03 21.44 751.328 52.6571 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Feb/08/2022 13:01 21.122 159.5647 52.76344 Ethernet Newcastle upon Tyne 192.168.1.150 [REMOVED]
Feb/08/2022 12:41 21.87 165.0358 52.67703 Ethernet Newcastle upon Tyne 192.168.0.100 [REMOVED]
Feb/08/2022 12:23 21.677 123.2387 52.48301 Ethernet Newcastle upon Tyne 192.168.0.100 [REMOVED]
Jan/29/2022 20:41 24.932 131.9268 52.52858 Ethernet Douglas 192.168.0.100 [REMOVED]
Jan/29/2022 20:41 24.568 252.5376 52.30039 Ethernet Douglas 192.168.0.100 [REMOVED]
Jan/24/2022 21:50 25.457 171.9199 52.58635 Ethernet Newcastle Upon Tyne 192.168.0.100 [REMOVED]
Dec/06/2021 21:12 32.621 221.7313 52.47586 Ethernet Edinburgh 192.168.0.100 [REMOVED]
Dec/06/2021 21:11 19.506 207.6982 52.0093 Ethernet Newcastle upon Tyne 192.168.0.100 [REMOVED]
Dec/06/2021 21:10 20.946 149.0406 51.10913 Ethernet Newcastle upon Tyne 192.168.0.100 [REMOVED]
Dec/06/2021 20:54 20.048 150.8594 50.82641 Ethernet Newcastle upon Tyne 192.168.0.100 [REMOVED]
Dec/06/2021 20:51 19.767 165.229 52.15987 Ethernet Newcastle upon Tyne 192.168.0.100 [REMOVED]
Dec/06/2021 20:35 20.38 249.1175 52.64251 Ethernet Newcastle upon Tyne 192.168.0.100 [REMOVED]
Dec/06/2021 19:53 21.482 62.86186 50.64038 Ethernet Newcastle upon Tyne 192.168.0.100 [REMOVED]
Nov/23/2021 17:06 20.153 615.6887 52.57439 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]
Nov/23/2021 12:10 19.837 835.4619 52.65958 Ethernet Newcastle upon Tyne 192.168.0.222 [REMOVED]

 

Latency is pretty slow only a couple under 20ms

Have been reading the forums to find a solution but to no avail.

I was using the Hub 4 in modem mode but another problem forced me to put it back into Router mode this made no or little difference My router is a TP-Link Archer 6C V2 and can handle 1 Gb and the link speed is 1000Mb full-duplex. Having tried a number of things to find out what the problem could be  tried different browsers etc in private browsing did get me a speed improvement in firefox but not what I should get

Having done a lot of reading on the subject I bought new cables Cat 8 to rule them out of the equation it did nothing to the speed

I did try to do a speed test from sanknows.com/realspeed/  as recommended by Virgin Media but it says

"Your SamKnows enabled device is offline " 

this could be because someone from Virgin Media is monitoring my speed as the first agent said they would put in a request to monitor it

Reading through my previous post when I first got the Hub 4 and the slow speed was down to a faulty hub 4 and everything worked fine when the engineer changed  hub 4 was replaced

I think I need a new hub 4, this will probably fix the problem like it did the last time

I will let everyone know if they change it and it works

 

 

[MOD EDIT: Personal and private information has been removed from this post.]

 

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

‎07-03-2022 12:23 - edited ‎07-03-2022 12:25

@dsg257 wrote:

<snip>   . ii went into safe mode and got a connection of 900 Mb great but still not the advertised speed  but back in windows varies greatly   <snip>

 

So you are getting the proper speeds over ethernet when in safe mode? 

Retest the Hub in Router mode and the Windows device is in Safe Mode with Networking Support.  Connect directly to the Hub with a Cat 6a cable and see what speed shows from www.samknows.com/realspeed. ?

Don't forget the maximum speed you will ever see from ethernet on a Hub 4 is approx 950mb, and approx. 550mb on wifi.

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
Forum Team
Forum Team

on ‎09-03-2022 12:34

Hi dsg257

Sorry you have had to pop on here 

I did run a quick check on a few things and I can see you have had an engineer visit since your post 

Can we please ask what was advised by the engineer 

Gareth_L

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dsg257
Tuning in
In response to Gareth_L

on ‎12-03-2022 14:10

After the engineer came out and checked the connection and cables i did a bit of searching on network problems with my onboard intel network card i225-v

I found  intel i225-v forum which led me to the Asus website for the ROG STRIX Z490-F GAMING with the bios update for intel ME  after this everything worked as it should giving me a download speed of 886.88 Mbps and an upload of 52.61 Mbps

I hope this helps others fix their network speed test 

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