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1GB Speed Issue

Matsmad
Joining in

Hi there,

I've upgraded to 1GB but my Max traffic Rate is locked at 690000278 thus the only speed im getting is around 650, here are my details and logs;

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt078+voc-b.cm



Primary Downstream Service Flow

SFID
157860
Max Traffic Rate
690000278
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
157859
Max Traffic Rate
44000278
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort

 

Thu 01/01/1970 00:01:193No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 12:30:065MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 12:33:016SW Download INIT - Via Config file cmreg-vmdg640-bbt078+voc-b.cm
Sat 22/01/2022 12:34:196SW download Successful - Via Config file
Sat 22/01/2022 12:36:525MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 13:03:154DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 13:33:305MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 14:16:344DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 23/01/2022 05:58:033No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 25/01/2022 13:38:116CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

Thanks in advance if anyone can help, I have reset the router number of times with no prevail, my network is 10GB. Thank you

3 REPLIES 3

Matsmad
Joining in

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

Adduxi
Very Insightful Person
Very Insightful Person

If you upgraded via VOLT it takes 14 days for VM to activate this.

Otherwise try a 60 second factory pinhole reset as below, to force an update;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

Failing this phone in to get VM to send the correct config file, or wait here a day or two for a VM Mod to pick this up.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hello Matsmad

 

Sorry to hear of the broadbadn speed confusion following your recent change to Volt, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

It's been a few days since your post, is this something you still require assistance with? We do have some support here and as Adduxi has advised it can take up to 14 days for the Volt benefits to be applied to a Virgin Media account.

 

Rob