You can post your power levels: http://192.168.0.1 click on router status and then click on downstream copy and paste the info here (when pasting please use the clipboard with the C in the toolbar) and the same for the upstream content and network log and we will be able to help further
The graph, mine is like that but I rarely see any lag or issues with it.
Your power levels are all ok which im thinking it could be the start of a utilisation issue that may be occuring.
This would need to be verified by a member of staff which you can either go down 2 routes, wait here for a member of staff to reply which can take a couple of days or you can ring 150 free from a vm landline and go to option 2,3,2
is it mainly at night that you are seeing the slow speeds?
Speed seems to be around 70-80 at various times of the day, however this was using my iphone so I think I will need to carry out futher testing using ethernet cable which I will carry out over the next day.
Glad the graph is getting similar results, I had no bench mark to go by as had never used this before.
Apologies that you're not currently getting the speeds you've subscribed to but I'll do my best to help with this.
I've tested your connection from here and can find no fault: no errors on the upstream network segment, no issue with the Hub (with regards to power levels, timeouts etc) and there are not too many people using the Internet at peak times either, which may otherwise have resulted in reduced speeds.
The BQM graphs you've posted are looking good to me. Those spikes in max latency are not out of the ordinary, honestly.
If you've not experienced faster speeds at all since joining us then I'd like to know if your current hardware is speed compatible?
Network Interface cards (for wired connections) should be gigabit, as opposed to 100mb, with either a Cat5e or Cat6 Ethernet cable to the Super Hub.
Wireless cards should be dual stream 'N' or 'AC' standard.
Please tell me a little more about your set up so I can understand what is happening to cause speed reduction.